FORM is looking for a customer-focused Support Specialist in Brazil to assist users of the FORM platform and ensure a smooth, positive support experience. In this role, you will respond to customer inquiries, create and manage support tickets, troubleshoot platform-related issues, and collaborate with internal teams to find effective solutions. You will keep customers informed throughout the process and help improve our support workflows and knowledge base.
Requirements:
What You’ll Do
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Respond to customer inquiries and provide support to users of the platform.
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Create, manage, and follow up on support tickets to ensure timely resolution.
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Troubleshoot platform-related issues and escalate more complex cases when necessary.
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Maintain clear, professional, and helpful communication with customers.
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Document recurring issues and contribute to internal knowledge resources.
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Collaborate with cross-functional teams to deliver a high-quality customer experience.
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Identify opportunities to improve support processes and workflows.
What You’ll Bring
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You are currently based in Brazil.
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Previous experience in customer support, technical support, or a similar role.
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Strong written and verbal communication skills in English.
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Excellent problem-solving skills and attention to detail.
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The ability to prioritize tasks and manage multiple requests effectively.
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A proactive, customer-focused approach.
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The ability to work independently in a remote environment.
Nice to Have
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Experience supporting a SaaS product or technology platform.
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Familiarity with ticketing systems or customer support tools.
What We Offer:
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Challenging and exciting work.
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Fully remote collaboration format.
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Opportunities for professional growth within a global team.
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Necessary project equipment provided.
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Access to internal learning and development resources.
City:
Sao Paulo
About FORM:
FORM powers the world’s two billion mobile workers as they change companies and industries for good, with mobile technology that improves execution from the frontline. FORM solutions include the AI-enabled task management platform GoSpotCheck, Trax’s image recognition technology, and FORM OpX, all of which activate and connect teams in the field – with leaders, missions, and each other – so they can deliver success in the enterprise. With more than 25 years of experience, FORM supports 100,000+ global users from some of the world’s more recognizable global brands in 45 countries.