About the role
The Application Support Engineer is responsible for supporting software applications, troubleshooting production issues reported by end users, and resolving application incidents during agreed SLA timeframes. The engineer will work independently with minimal supervision and must be able to work in shifts to provide 24/7 support onsite.
Key responsibilities
Provide software application support, troubleshooting and bug fixing related to the maintained Software Applications
Involve in implementation of application enhancements as and when required
Communicate with end users, customer's IT team and support engineers from other application vendors to understand the production issues and advise them the solution
Resolve the incidents and recover services within contractual Service Level Agreement (SLA) requirements
Work with other member(s) of the support team and Service Delivery Manager to rectify the production issues
Document and track incidents and provide regular progress updates
Coordinate regular system maintenance and upgrade activities such as monthly maintenance, patching, hotfix testing and deployments
Perform impact analysis and post-installation verification test on monthly OS patches/updates and Software patches deployments
Update project documentation in accordance to company QMS processes
About you
Bachelor's degree in Computer Science or a related field with at least 1 year of working experience in software application development
Hands-on experience with Java, PHP, Python, C#.Net, SQL/PLSQL, APIs (RESTful and SOAP) and shell scripting
Proficient in database management (SQL Server, MySQL and Microsoft Access), operational systems (LINUX and Windows Server), Application Servers (Apache Tomcat, WAMP and WebSphere)
Excellent communication skills (verbal, interpersonal, written) and strong troubleshooting abilities
Proven experience in application support and user query management (L1/L2)
Strong problem-solving skills with a commitment to a zero-defect mindset
Must be team player with fast learning skill
This position will be based in Changi Airport (standby (on duty roster basis) for any emergency)
5 day week 830am- 6pm
Maestro HR
damien lee tian hong
R1106726
16C8462
About Us
We specialized in providing a full range of recruitment placement.
Our specialized recruitment service division include IT, Finance & Accounting, HR & Administration, Sales & Marketing, Logistics & Supply Chain.
Our parent company, Combuilder Pte Ltd, was incorporated since 1999. Our business include the large scale of software development for MRT projects & facility management for town councils. We also provide IT manpower outsourcing to multi-national companies and government sectors.
What We Provide
- Permanent Placement
- Contract Placement
- Temporary Placement
- Payroll Services
- Work Pass Application
What We Offer
- Focus on delivering the right people
- Affordable and cost-effective services
- Maintain long lasting relationship
- Talent Management
Maestro HR Pte Ltd
16C8462