Summary:
The Sales & Install Branch Manager is responsible for ensuring strong customer satisfaction. This role leads a small team combined of Solutions Advisors and Installation Technicians, drives local sales activities, and ensures that installation services are delivered safely, efficiently, and according to company standards.
Duties and Responsibilities:
- Leadership & Team Management – Supervise, coach, and develop branch staff including Solutions Advisors and Install Techs. Schedule and assign daily work activities for installation teams to meet customer timelines. Conduct performance evaluations, manage staffing needs, and participate in hiring decisions.
- Sales Management – Drive local sales strategy to meet or exceed revenue targets. Support Solutions Advisors with customer presentations, pricing guidance, and closing deals. Monitor sales pipeline and performance metrics, providing weekly updates to Area Sales & Installation Manager. Maintain strong relationships with key customers and partners in the local market.
- Customer Service & Quality Assurance – Ensure high-quality customer experience from initial sales call through installation completion. Resolve escalated customer concerns quickly and effectively. Conduct post‑installation reviews to maintain service quality standards.
- Safety & Compliance – Enforce safety protocols for installation teams and branch operations. Conduct regular safety meetings and ensure regulatory adherence (OSHA, local codes, etc.). Maintain documentation and reporting for audits or inspections.
Skills and Competencies:
- Minimum 3-5-years management experience in sales, installation or service environment
- Ability to manage multiple priorities and disciplines.
- Prior experience managing a small team in field‑based environment.
- Strong leadership, communication, and customer service skills.
- Ability to manage budgets, scheduling, and operational workflows.
- Working knowledge of installation processes, field operations, or related technical environment.
Minimum Qualifications:
- High school diploma or equivalent.
- 4-year college degree in business administration, marketing, operations, or other related field of discipline or equivalent experience.
- Minimum 5 years of operations and operations management experience.
- At least 3 years of experience in leadership operations.
Preferred Qualifications:
- Must be adept at building engagement and alignment through strong people leadership, including exceptional talent development, and effective communication and collaboration.
- Ability to collaborate and input with functional leadership to support growth and development of operations and sales team.
- Assessing, coaching, and developing talent and managing multi-disciplinary organizations.
- Establishing business direction and executing strategy development and implementation.
- Leading a significant business unit of similar size; scoping, designing, and implementing business solutions to build/grow a market.
Required Licensing or Certifications:
- May be required
Working Conditions:
Physical Requirements:
- Sit (Continually=67-100% of workday)
Communication Skills:
- Writing, Talking/Hearing on the phone (Continually=67-100% of workday)
Working Environment Requirements:
- Field office (Continually=67-100% of the workday)
Travel:
- Local travel required
In the event a position is commission-based, compensation is solely based on the individual’s sales volume. This applies only to commission roles.
Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.