The purpose of these positions is to provide dedicated support during service hours for incoming customer calls involving cancellations, service changes, and other routine service-related requests.
Pay Rate: $16.00/hour
Minimum Requirements
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At least 2 years of general work experience, including customer service experience
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Must be 18 years of age or older
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Must have held a valid driver's license for at least 2 years
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High School Diploma or GED
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Good computer skills
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Strong problem-solving and analytical abilities
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Ability to work effectively under time constraints and deadlines
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Valid driver's license
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No criminal convictions involving DWI, DUI, assault, or possession offenses
Key Responsibilities
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Answer and manage incoming customer calls related to:
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Trip cancellations
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Service changes
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Routine customer service inquiries
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Document customer-requested changes accurately
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Communicate relevant service changes to Dispatch
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Serve as a frontline customer support resource
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Support operations without assuming Dispatch's authority or operational responsibilities
Benefits
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Medical, dental, and vision insurance
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401(k) retirement plan
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Paid holidays and vacation time
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Competitive compensation and benefits package
Ideal Candidate
A successful candidate will have strong customer service skills, be comfortable using computers, communicate effectively by phone, stay organized in a fast-paced environment, and handle multiple tasks while maintaining accuracy and professionalism.
Equal Opportunity Employer: The company welcomes diversity and is committed to equal employment opportunities.