Engineer/Maintenance – Homewood Suites and Hampton by Hilton San Juan
Position Overview:
The Engineer performs a broad range of preventive maintenance, repair and general property maintenance activities throughout the hotel, including guestrooms, public areas, back-of-house spaces and building systems. The position helps ensure the property remains safe, attractive, well maintained and operating efficiently while supporting guest satisfaction and the hotel’s day-to-day operations.
About PRISA Group:
PRISA is a family-owned development, construction and investment firm with a diversified portfolio spanning residential, resort, hospitality, gaming, entertainment, commercial, and healthcare projects in Puerto Rico and Florida. With over 4,000 employees, we are driven by innovation, excellence, and commitment to creating spaces that inspire and transform communities. The firm has delivered over 3,000 residential units and 1,200 hotel rooms over the last 20 years , is currently developing, or has developed projects in San Juan, Dorado, Bayamon, Manatí, Vega Alta, Toa Alta, San Lorenzo, and Luquillo, Puerto Rico, as well as in Orlando and Tampa, Florida.
PRISA is the developer/builder and co-owner of the $2.5 billion, 2,000-acre Dorado Beach Resort. Over the last decade, the firm has completed over $1.5 billion in tourism-related projects, including the $340 million Dorado Beach, A Ritz-Carlton Reserve, and over $400 million in related branded Residences, three Hyatt Place hotels, one Hyatt House hotel, one Fairfield by Marriot hotel, three casinos in Puerto Rico, the $250 million DISTRITO T-Mobile state-of-the-art urban entertainment district in San Juan, four Marriott select service hotels in Orlando and Tampa, Florida, and a 107-bed hospital in Dorado, Puerto Rico in collaboration with Johns Hopkins International. PRISA has received numerous accolades through the years, including Hyatt’s 2014 Americas’ Developer of the Year.
At present, PRISA is developing the $76 million Hampton by Hilton and a Homewood Suites by Hilton in San Juan, the $120 million One DISTRITO Residences and Apartments by Marriott Bonvoy project in San Juan, the $400 million Banco Popular Hato Rey Campus mixed-use project, as well as six residential projects in various stages of construction. For more information, please visit www.prisagroup.com.
PRINCIPAL RESPONSIBILITIES
Guestroom, Public Area & General Repairs
· Respond promptly to work orders and service calls in guestrooms, public areas and back-of-house spaces, completing repairs in a timely, professional and guest-focused manner.
· Inspect assigned areas for items requiring repair, adjustment, touch-up or replacement and take appropriate corrective action.
· Perform general repairs involving plumbing, basic electrical work, carpentry, painting, wall coverings, caulking, grouting, hardware, fixtures, furniture and other hotel equipment or finishes.
· Repair or replace items such as light bulbs, lamps, switches, outlets, faucets, toilets, filters, ceiling tiles and other miscellaneous components within the scope of the position.
· Enter occupied guestrooms professionally and courteously, respecting guest privacy and personal belongings at all times.
Preventive Maintenance & Building Systems
· Complete scheduled preventive maintenance activities for guestrooms, mechanical rooms, equipment and other assigned areas in accordance with the property’s preventive maintenance program.
· Inspect pumps, motors, piping, valves, HVAC-related components and other mechanical equipment to identify wear, abnormal conditions or potential failures before they impact operations.
· Use systematic troubleshooting techniques to identify the likely cause of equipment failures before replacing components whenever practical.
· Assist with the operation and maintenance of building systems and equipment, including basic plumbing, electrical, mechanical, HVAC, kitchen, laundry and pool/spa equipment, as applicable to training and assigned responsibilities.
· Monitor building automation, alarms and life-safety related systems as assigned and immediately report or escalate abnormal conditions in accordance with hotel procedures.
· Observe utility consumption and promptly report unusual water, electrical, fuel or HVAC usage that may indicate equipment failure, leaks or energy waste.
Work Orders, Documentation & Communication
· Maintain ownership of assigned work orders from initial response through completion, documenting findings, corrective actions, parts used and required follow-up accurately.
· Communicate the status of service calls and repairs to the Engineering Manager, supervisors and affected departments as appropriate.
· Provide a complete shift handoff, including pending work orders, equipment issues, guest concerns, contractors on property, equipment taken out of service and items requiring follow-up.
· Report major repairs, unsafe conditions or issues beyond the scope of the position to the Engineering Manager immediately.
· Maintain an appropriate inventory of commonly used supplies and communicate replenishment needs to the Engineering Manager.
Safety, Security & Compliance
· Follow all hotel safety procedures and applicable requirements, including proper use of personal protective equipment (PPE), lockout/tagout practices, SDS information and safe operation of hand and power tools.
· Immediately report unsafe conditions, damaged PPE, malfunctioning equipment, leaks, fire/life-safety concerns or other hazards to management.
· Use equipment, chemicals and tools only as trained and authorized, maintaining a clean, organized and safe Engineering shop and work area.
· Support emergency response activities within the scope of training and prioritize emergency maintenance calls during the shift.
· Follow Hilton brand standards, hotel policies and PRISA Hospitality procedures related to safety, service, security and property operations.
Operational & Guest Service Support
· Provide professional, courteous service when interacting with guests, team members, vendors and contractors.
· Coordinate with Front Office, Housekeeping, Food & Beverage and other departments to minimize operational disruption and support timely resolution of maintenance issues.
· Assist the Engineering Manager with special projects, renovations, vendor/contractor activity and property improvement initiatives as assigned.
· Support a seven-day, twenty-four-hour hospitality operation by maintaining regular attendance, punctuality and flexibility to work assigned shifts.
REQUIRED QUALIFICATIONS
· High school diploma or equivalent preferred.
· One (1) to two (2) years of practical experience in maintenance, facilities or construction trades preferred; hotel or hospitality experience is a plus.
· Working knowledge of basic plumbing, electrical, mechanical, HVAC, carpentry and general repair techniques.
· Basic mechanical aptitude and ability to operate common hand and power tools safely and correctly.
· Ability to read and follow work orders, safety data sheets (SDS), basic equipment manuals and operating instructions.
· Basic computer skills to document work orders and use standard workplace applications or property systems.
· Ability to communicate effectively with guests, coworkers and supervisors and perform basic mathematical calculations related to the job.
PREFERRED QUALIFICATIONS
· Technical school certificate, apprenticeship or formal training in HVAC, electrical, plumbing, mechanical systems or a related field.
· EPA Section 608 certification for refrigerant handling, when applicable to assigned responsibilities.
· CPR and/or First Aid training.
· Prior maintenance experience in a hotel, resort or large commercial property.
CORE COMPETENCIES
· Guest service orientation and professional interpersonal skills.
· Ability to troubleshoot problems, prioritize work and respond calmly under pressure, including emergency situations.
· Attention to detail and commitment to completing repairs correctly and safely.
· Ability to work independently while collaborating effectively with the Engineering team and other hotel departments.
· Reliability, accountability and follow-through on assigned work orders and preventive maintenance tasks.
· Commitment to maintaining a clean, professional appearance and following uniform and grooming standards.
ADDITIONAL RESPONSIBILITIES
· Perform other duties and special projects as assigned by the Engineering Manager based on operational needs.
· Support the successful opening and ongoing operation of the dual-branded hotel while helping maintain Hilton brand standards and ownership objectives.
· Embrace new technology, systems and operational improvements that enhance efficiency, safety, asset protection and the guest experience.
Why Join Us
At PRISA Hospitality, we believe in developing talent from within. We offer opportunities for growth, exposure to world-class hospitality brands, and the chance to be part of transformative projects in Puerto Rico’s tourism and entertainment industry. We offer a dynamic and collaborative work environment, competitive compensation, and the opportunity to grow within a respected Puerto Rico-based organization with global brand partnerships.
We invite qualified hospitality leaders to submit their resume and cover letter to join this exciting new project.
The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It is simply meant to give readers an idea of what the role entails.
We are an equal employment opportunity employer.
Pay: $14.00 per hour
Expected hours: 40.0 per week
Benefits:
- Health insurance
Work Location: In person