Manage Customer Quality Complaints, Warranty Claims Administration, Managing Customer Specific Requirements & Contractual Management, Launch, Complaint & Escalation Management Digitization, Reporting & Process Improvement
B.E / B.Tech - (Mech, Automobile, EC, EE)Certification in Automobile, Quality and Digital areas - Desirable
3-5 Years of Experience in Manufacturing/ Quality in automotive domain in team role
Cross-funtional roles in projects as team players desirable
Competent in Sales Quality, customer QMS requirements
Proficient Technical knowledge on Automotive systems incl. HW, SW and diagnostics.
Proficient knowledge on claim management process
Knowledge on Automotive Legislation / regulation(s) related to customer area for operation
Knowledge on product life cycle and change management at customer and Bosch
Adequate knowledge on legal, product liability, data security, cost awareness
Competent in Analytical thinking and problem solving - System and Product
Complete knowledge of Customer organisation, Processes, strategy and Ecosystem
Positive attitude to work with customer, network with customer profiles & able to Lead self with team
Ability to work with customer on Projects to improve overall quality statistics - Hardware and Software
Negotiation, communication and interpersonal skills (internal teams and Customer teams)