Date Posted: 09 September, 2026
Industry: IT Services and IT Consulting
Location: VAPORVM IT SERVICES DMCC
Job Description:
- Handle escalations from L1 for security incidents
and service degradation
- Perform detailed troubleshooting of:
- Firewall rule/policy issues, NAT/session problems,
VPN tunnel failures
- Routing/connectivity issues impacting security
devices
- Security device health/performance issues
- Implement approved policy/rule changes and security
configurations
- Perform software patching / minor upgrades /
controlled changes
- Analyze logs, events, traffic behavior, and
recurring incident patterns
- Drive restoration for P1/P2 issues within agreed
SLA
- Coordinate with OEM/L3 support for product defects
or advanced cases
- Conduct RCA and recommend preventive actions
- Support security hardening, baseline compliance,
and configuration review/cleanup
- Maintain technical documentation, MOPs, knowledge
articles, and known error database
- Support audits, reporting, and governance reviews
- Mentor L1 resources and improve runbooks/automation
opportunities
- Required Skills / Competencies
- Strong hands-on experience in security
infrastructure operations
- Change, incident, and problem management
- Ability to perform impact assessment and controlled
changes
- Working knowledge of compliance/hardening concepts
- Strong RCA and stakeholder communication skills
- 3–6+ years in security operations / firewall
operations / network security support