NAT:Clients | Sales Alliance | Mumbai | Consultant

- Job requisition ID : 113171

- Location: Mumbai

- Entity: Deloitte Touche Tohmatsu India LLP

The team

The team must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth.

Your work profile

- 3-6 years of experience in Customer Success, Account Management, Client Partner, or Strategic Account Management roles.

- Strong Telecom domain expertise with experience managing large enterprise or strategic Telecom customers.

- Good understanding of Global Capability Center (GCC) operating models and customer engagement frameworks.

- Proven experience managing executive stakeholders, including senior leadership and CXO-level relationships.

- Demonstrated success in driving account growth through strategic planning, customer retention, upselling, and cross-selling initiatives.

- Strong expertise in customer success methodologies, account governance, customer lifecycle management, and value realization.

- Experience analyzing account performance, customer health metrics, financials, contracts, and business opportunities.

- Strong stakeholder management, conflict resolution, negotiation, and relationship management skills.

- Excellent business acumen, analytical thinking, communication, presentation, and consulting skills.

- Experience working with cross-functional teams to ensure successful customer outcomes and issue resolution.

- Target-driven mindset with a proven track record of achieving customer success, revenue growth, and business objectives.

- Bachelor's degree in Business Administration, Engineering, Information Technology, Telecommunications, or a related discipline. MBA is preferred.

Key skills required