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Program & Project Delivery
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Lead end-to-end delivery of multiple concurrent learning projects.
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Develop detailed project plans, schedules, milestones, and delivery roadmaps.
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Ensure projects are delivered on time, within scope, budget, and agreed quality standards.
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Monitor project progress and proactively resolve delivery risks and dependencies.
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Manage project lifecycle from initiation through closure.
Client & Stakeholder Management
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Serve as the primary day-to-day delivery contact for client stakeholders.
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Lead project governance meetings, status reviews, and delivery updates.
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Manage client expectations and ensure timely communication.
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Handle project escalations and drive resolution with relevant teams.
Cross-functional Team Leadership
Coordinate and manage delivery across:
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Instructional Design
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SMEs and Trainers
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Media & Creative
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QA
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Learning Operations
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PMO
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Job Title: EdTech Project/Program Manager (India)
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Grade Level: Mid Senior (Grade-7 or 6)
Department: EdTech
Location: Mumbai, Gurgaon, Bengaluru (Full time, Regular)
Reports To: Program Director (AIW B2B Delivery Team)
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Role Overview
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The Project Manager is responsible for the end-to-end planning, execution, governance, and successful delivery of enterprise learning programs across a portfolio of clients. The role ensures projects are delivered on time, within scope, budget, and quality expectations while serving as the primary coordination point between clients and cross-functional delivery teams.
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Working closely with Program Directors, Instructional Design, SMEs, Media, QA, PMO, and client stakeholders, the Project Manager drives operational excellence, mitigates delivery risks, and ensures a seamless learner experience across instructor-led, virtual, and digital learning programs.
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Key Responsibilities
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External Vendors
Ensure clear ownership, collaboration, and timely execution across teams.
Resource Planning & Execution
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Plan resource allocation based on project timelines.
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Track utilization and capacity across delivery teams.
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Coordinate onboarding and ramp-down of project resources.
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Ensure timely availability of SMEs, trainers, and delivery teams.
Delivery Governance
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Monitor project health using delivery KPIs.
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Maintain project plans, RAID logs, trackers, and dashboards.
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Conduct regular project reviews and health checks.
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Drive issue resolution and risk mitigation.
Financial & Commercial Management
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Track project budgets, effort utilization, Gross Margins and commercial commitments.
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Monitor project profitability and resource utilization.
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Support invoicing, forecasting, and change requests.
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Ensure delivery aligns with contractual obligations and SOWs.
Quality & Learning Delivery
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Ensure readiness of all learning assets before launch.
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Monitor quality of content, delivery, and learner experience.
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Review learner feedback and drive continuous improvements.
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Ensure adherence to delivery standards and quality processes.
Vendor & Trainer Management
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Coordinate with external SMEs, trainers, and partners.
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Track trainer readiness and delivery quality.
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Ensure compliance with delivery standards and schedules.
Reporting & Governance
Prepare and present:
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Weekly project status reports
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Executive dashboards
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Resource utilization reports
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Financial trackers
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Risk and issue logs
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Delivery metrics
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Client governance updates
Qualifications & Experience
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6–10 years of project management experience, with at least 3–4 years in EdTech, Learning & Development, Consulting, or Digital Learning.
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Proven experience managing multiple enterprise learning programs simultaneously.
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Experience working with global clients and distributed onsite/offshore teams.
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Strong understanding of instructor-led, virtual, blended, and digital learning delivery.
Core Behavioural Competencies
Ownership & Accountability
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Demonstrates end-to-end ownership and accountability for delivery outcomes.
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Takes proactive ownership of risks, escalations, and execution without waiting for direction.
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Delivers consistently against commitments in high-pressure environments.
Outcome Orientation
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Focuses on business outcomes rather than activity completion.
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Prioritizes impact, speed, and execution while maintaining quality.
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Makes timely decisions to keep projects moving forward.
Structured Problem Solving
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Breaks down ambiguous problems into actionable workstreams.
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Applies first-principles thinking to identify practical solutions.
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Uses data and facts to drive decision-making.
Bias for Action
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Demonstrates urgency and decisiveness.
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Anticipates issues before they become escalations.
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Balances speed with sound judgment.
Executive Communication
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Communicates with clarity, brevity, and confidence.
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Tailors messaging for executive and operational audiences.
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Synthesizes complex information into concise recommendations.
Stakeholder Influence
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Builds credibility across cross-functional teams and client stakeholders.
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Influences without relying on formal authority.
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Navigates conflicting priorities to drive alignment.
Client-Centric Mindset
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Understands client objectives beyond project scope.
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Builds trusted relationships through responsiveness and delivery excellence.
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Proactively identifies opportunities to enhance client value.
Resilience & Composure
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Maintains focus and professionalism during ambiguity, changing priorities, and tight deadlines.
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Handles escalations calmly while driving resolution.
Collaboration & Team Leadership
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Fosters collaboration across diverse functions and geographies.
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Creates accountability while maintaining strong working relationships.
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Coaches and develops team members through regular feedback.
Continuous Improvement
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Challenges existing processes and drives operational efficiencies.
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Promotes standardization, automation, and scalable delivery practices.
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Demonstrates a learning mindset and adapts quickly to changing business needs.
Consulting Mindset Competencies
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Comfort with ambiguity and ability to create structure where none exists.
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Hypothesis-driven thinking to accelerate decision-making.
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Prioritization under constraints (time, resources, budget).
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Executive presence in client-facing situations.
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Commercial awareness, balancing delivery quality with financial outcomes.
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Data-driven decision making, using metrics to guide actions.
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Systems thinking, understanding downstream impacts across delivery, operations, and commercial functions.
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Cross-functional orchestration, bringing multiple teams together toward a common outcome.
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Negotiation and conflict resolution while maintaining stakeholder trust.
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Change leadership, helping teams adopt new ways of working.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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