Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
Job Description
Master Data Management & Operations Director
BP&AD Reporting & Information Solutions
Full Time, Hybrid
Springfield, MA or Boston, MA
The Opportunity
As the Master Data Management & Operations Director, you will lead the build-out and ongoing operation of MassMutual’s Distribution Master Data Management (MDM) capability. This role is responsible for establishing the people, processes, stewardship routines, data standards, and technology partnerships needed to deliver trusted master data across critical business domains, including Product, Party, Advisor, Account, Contract, and related reference data.
This is both a capability-building and operating leadership role. You will define the MDM strategy, target operating model, and roadmap while also ensuring day-to-day data stewardship, issue management, data quality monitoring, domain health reporting, and remediation processes operate effectively.
As a hands-on leader of this newly established function, you will build and develop a high-performing team of data governance and stewardship professionals while partnering across Distribution, Data & Analytics, and Technology organizations to establish enterprise data standards, ownership models, stewardship practices, and MDM capabilities.
The Impact
You will help establish a new MDM and data support function that improves how Distribution defines, manages, monitors, and uses critical master data. Your work will strengthen confidence in the data used for reporting, analytics, planning, digital experiences, customer and advisor insights, and operational execution.
Partnering closely with business and technology leaders, you will drive data quality, governance adoption, and MDM platform evolution to improve operational efficiency, support enterprise transformation initiatives, and advance the organization's data maturity. By balancing strategy with operational execution, you will help move the organization from fragmented, manually reconciled data toward more consistent, governed, and business-owned master data.
Key responsibilities include, but are not limited to:
Organizational Leadership & Team Development
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Build, lead, and develop a high-performing MDM, data stewardship, and data operations team.
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Establish team priorities, operating routines, service expectations, and measures of success aligned to Distribution business objectives.
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Develop team capabilities across data stewardship, issue management, data quality, business requirements, governance operations, and stakeholder engagement.
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Foster a culture of ownership, accountability, collaboration, and continuous improvement.
MDM Strategy, Governance & Operating Model
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Define and execute the Distribution MDM strategy, roadmap, operating model, and adoption plan.
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Establish practical data ownership, stewardship roles, decision rights, standards, and accountability across core master data domains.
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Create repeatable processes for managing data definitions, source-of-truth expectations, hierarchy structures, reference data, domain inventories, and critical data elements.
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Partner with business leaders to resolve ownership conflicts, clarify data standards, and align MDM priorities to business outcomes.
Data Stewardship & Master Data Operations
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Lead day-to-day stewardship activities across assigned master data domains, including Product, Party, Advisor, Account, Contract, and reference data.
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Oversee data issue intake, triage, root cause analysis, exception management, remediation planning, and business escalation.
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Maintain stewardship procedures, business glossaries, data standards, domain documentation, ownership records, and operational playbooks.
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Coordinate recurring stewardship reviews, domain health reporting, issue management routines, and operational performance tracking.
MDM Platform & Technology Partnership
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Partner with Technology, Architecture, Engineering, and implementation partners to define business requirements, data models, matching rules, survivorship logic, hierarchies, workflows, and operating controls.
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Support MDM platform implementation, testing, adoption, operational readiness, and ongoing enhancement.
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Ensure Distribution data standards, stewardship workflows, and business rules are reflected in systems, integrations, reporting platforms, and downstream data products.
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Represent business needs in technology delivery while ensuring solutions are operationally sustainable.
Data Quality & Continuous Improvement
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Establish data quality measures, scorecards, controls, thresholds, and monitoring routines for critical master data elements.
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Drive improvements in data accuracy, consistency, completeness, timeliness, usability, and trust.
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Identify recurring data defects, manual reconciliation needs, and operational pain points, then lead cross-functional remediation efforts.
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Promote continuous improvement by strengthening controls, reducing repeat issues, and improving upstream data capture and maintenance practices.
Change Leadership & Stakeholder Engagement
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Lead stakeholder engagement, communications, and training activities that support adoption of MDM, stewardship, and data quality practices.
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Help business users understand their role in maintaining trusted master data and using governed data assets.
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Communicate progress, risks, adoption metrics, data quality outcomes, and operational health to senior business and technology stakeholders.
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Promote a mindset that treats master data as a shared business asset requiring active ownership and stewardship.
The Minimum Qualifications
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8+ years of experience in Master Data Management, Data Stewardship, Data Quality, Data Governance, Information Management, or related data management disciplines.
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3+ years of people leadership experience, including leading, coaching, developing, and managing teams.
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3+ years of experience building, scaling, or operating data stewardship, MDM, data quality, or data governance capabilities in a complex organization.
The Ideal Qualifications
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Experience standing up a new MDM, stewardship, data operations, or governance function.
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Experience managing Product, Advisor, Party, Account, Contract, Customer, or reference data domains.
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Experience managing day-to-day data quality issues, data issue triage, root cause analysis, remediation planning, and stakeholder escalation.
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Experience establishing business data standards, ownership models, stewardship routines, operating procedures, and data quality measures.
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Experience partnering with technology teams to define business requirements, workflows, controls, data models, and platform capabilities.
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Experience implementing, supporting, or enhancing an MDM or data governance platform.
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Experience partnering with technology teams to define business requirements, controls, workflows, and data management solutions.
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Experience creating domain health reporting, data quality scorecards, business glossaries, critical data element inventories, or stewardship playbooks.
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Experience leading operational data issue management, data remediation routines, or business data support processes.
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Financial services, insurance, wealth management, asset management, or distribution experience.
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
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Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
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A collaborative environment where perspectives are welcomed
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Access to learning, development, and internal networks that support continuous growth and skill-building over time
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Employee-led communities and forums that foster connection, learning, and inclusion across the organization
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A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset
#LI-BO1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $124,800-$163,800
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below.
Paid Time Off
- In addition to generous vacation time, paid holidays, and flexible holidays, MassMutual offers 'take care' time to care for yourself or someone you love—whether for physical illness or mental health.
Health & Well-Being
In addition to top-line medical and dental coverage, personalized mental health solutions, on-site and virtual health coaching, and much more, MassMutual reimburses employees up to $1,250 per year for eligible expenses supporting mental, physical, and financial well-being.
Financial Well-Being
In addition to competitive salaries and bonuses, educational assistance programs, and much more, MassMutual offers up to a 10% total 401(k) benefit, consisting of a 5% company match and a 5% annual contribution.
Taking Care
MassMutual offers generous maternity and parental leaves, as well as bereavement leave to mourn the loss of a loved one (and the employee defines 'loved one'). In addition, we offer up to 320 hours of caregiver leave to help employees support loved ones in times of need.
Giving Back
MassMutual offers three paid days for employees to volunteer with eligible nonprofits of their choice, and the MassMutual Foundation matches employee donation dollars to eligible nonprofit organizations up to $5,000 annually.
Commuter Benefits
MassMutual offers a Qualified Commuter Program through which eligible employees can pay qualified workplace commuting expenses with before-tax dollars, as well as a commuter wallet option for employees based at Boston and NYC campuses.