Unified Communication Engineer (Warsaw, 60% remote) – Frontex
Profile: Unified Communication Engineer. Level Advanced.
Place of performance: Frontex Headquarters – 40% on-site, 60 % remote.
Duration of the mission: 48 months.
Security Clearance: Is required (required from day 45 of assignment) - CONFIDENTIAL UE/EU CONFIDENTIAL.
Minimum level of education: Level 6.
Minimum English language skills: B2.
Minimum IT relevant experience: 5 years (3 years in relevant roles).
Award Criteria: 35% Price / 65% Quality.
Minimum required scoring for interview: 60%.
Rate: Flexible. The rate offered depends on the candidate’s level, in accordance with the European public grading system. Further details are available upon discussion.
- NWH: 210 days x 4 years.
- EWH: 18 days x 4 years.
- On Call Duties 2096 hours x 4 years.
Required technical certificates: Not required. Any certificates provided will be a plus.
Knowledge and Skills
Knowledge:
- [01] Excellent practical knowledge of Microsoft Exchange Server technology including Exchange Hybrid.
- [02] Experience in administration of complex Exchange topology deployed in distributed environments.
- [03] Practical experience with administering Microsoft Skype for Business Server.
- [04] Expert in optimizing, tuning and planning capacity of Exchange Server.
- [05] Experience in optimizing, tuning and planning capacity of Skype for Business Server.
- [06] Practical experience with administering communication features of MS Teams.
- [07] Experience in Exchange patch management.
- [08] Experience in Skype for Business patch management.
- [09] Expertise in analysing and troubleshooting large-scale distributed systems.
- [10] Basic Knowledge in administering other Microsoft systems.
Skills:
- [11] A proactive attitude, team-work spirit, being self-motivated with a strong user orientation.
- [12] Able to cope with the fast-changing technologies.
- [13] Excellent verbal and written communication skills, including the ability to explain technologies, technical and business concepts to multiple audiences.
Specific requirements
- [01] Practical experience in managing Connex/Dencrypt communication platform.
- [02] Practical experience in administration of desk sharing, group calendar, room panel applications (TimeFlex).
- [03] Advanced proficiency in writing and maintaining scripts using the Microsoft Teams PowerShell module and Exchange Online PowerShell.
- [04] Experience automating bulk user provisioning, license assignment, and repetitive configuration audits across M365 and on-premises environments.
- [05] Active EU security clearance at Confidential level (or higher).
- [06] Experience in working in Restricted environments.
- [07] Proven ability to create and maintain high-quality technical documentation, including system architecture designs, operational procedures, and user instructions.
- [08] Effectively collaborating with colleagues, stakeholders, and vendors from diverse cultural and linguistic backgrounds.
Typical tasks and responsibilities
- Administration of Exchange Servers.
- Administration of Skype for Business Servers.
- Administration of Exchange Online service.
- Administration of MS Teams service including Teams Phone.
- Acting as 2nd line of support, processing related in different environments (production, testing, development).
- Troubleshooting reported incidents and problems and updating status of open requests in the ticketing system in a timely manner.
- Liaising with other administrators and harmonizing solutions and processes.
- Architecting long term changes to unified communication platforms.
- Contribution to specifications for solutions based on or integrated with unified communication platforms.
- Liaising with developer teams in aligning topologies and configuration of unified communication platforms according to the need of the project.
- Maintenance of system documentation.
- Participate in the development of documentation for new solutions.
- Reporting on activities.
- Other specific duties as assigned by supervisor.