JOB DESCRIPTION
Performance Consulting is a dedicated internal consulting group that is highly visible and a critical component of JPMorgan Chase's commitment to operational excellence. The team partners with strategic and functional leaders to improve and enhance core components of our business, from designing innovative, streamlined ways of working to piloting cutting-edge AI solutions. Our mission is to optimize end-to-end processes, elevate the customer experience, and foster a vibrant culture of continuous improvement. We are committed to shaping a future where innovation and excellence are at the heart of everything we do.
As an Internal Strategy & Process Consulting Associate II, you will independently lead one or more workstreams within complex consulting engagements. You will translate ambiguous business questions into hypotheses, analyses, stakeholder plans, milestones, and high-quality deliverables; determine what evidence is needed to answer the question; and synthesize qualitative and quantitative findings into decision-ready recommendations. You will manage workstream stakeholders, contribute directly to senior-leader discussions, coach junior colleagues, and identify opportunities to apply GenAI, automation, and advanced analytics to business challenges.
Job Responsibilities
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Independently lead one or more engagement workstreams from planning through execution, translating ambiguous business questions into hypotheses, analyses, stakeholder plans, milestones, and deliverables while creating clarity, alignment, and accountability across the team
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Determine the analyses and evidence required to answer key business questions; synthesize qualitative and quantitative findings into insights, implications, and recommendations.
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Manage workstream stakeholders, conduct senior stakeholder interviews, resolve dependencies, and demonstrate leadership through influence to advance decisions and outcomes without direct authority
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Own the workstream storyline and develop executive-ready presentations that communicate complex analysis clearly and drive decisions.
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Collaborate with project teams to conduct stakeholder interviews, develop frameworks, and generate insights that inform process optimization, organizational transformation, and functional strategy development efforts.
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Analyze and visualize key business processes, identifying inefficiencies and areas for improvement using advanced data analytics and statistical inference techniques.
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Design and facilitate working sessions or workshops to diagnose issues, align stakeholders, develop solutions, and advance decisions.
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Identify opportunities where GenAI, automation, and advanced analytics can improve business processes or customer/employee experiences; translate needs into use cases and partner with Product, Data, and Technology to assess feasibility and value.
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Use GenAI/LLM tools effectively and responsibly across the consulting lifecycle, including research, synthesis, analysis, ideation, and deliverable development.
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Coach and develop junior team members through day-to-day guidance, feedback, and quality review; foster knowledge sharing and continuous learning, and actively contribute to an inclusive, collaborative, and high-performing consulting culture
Required Qualifications, Capabilities, and Skills
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Approximately 3+ years of relevant experience in management consulting, internal consulting, strategy, transformation, or a comparable problem-solving environment.
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Demonstrated experience independently owning and delivering a meaningful workstream or equivalent body of work.
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Demonstrated ability to lead collaboratively, develop junior colleagues, and foster an inclusive team environment while balancing individual ownership with shared accountability for engagement outcomes
- Strong structured problem-solving skills, including hypothesis development, workplan design, analytical prioritization, and synthesis.
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Strong analytical capability and comfort working with data to diagnose issues, quantify impact, and support recommendations.
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Strong stakeholder management, influencing, and executive communication skills.
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Demonstrated ability to use GenAI/LLM tools effectively in professional problem solving and to critically evaluate outputs.
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Experience in team building, with a focus on constructing diverse teams with varied experiences, skills, and backgrounds.
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Proficiency in using digital process tools and AI systems to optimize operational efficiency and service delivery.
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Experienced in creating presentations, both written and verbal, tailored for senior audiences.
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Intellectual curiosity and ability to develop SME-level understanding of new topics quickly.
Preferred Qualifications, Capabilities, and Skills
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External management consulting experience.
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Financial services or experience delivering transformation in a regulated environment.
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Foster cross-functional collaboration to identify and implement process improvement opportunities across departments.
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Experience with operating model design, process visualization, process redesign, customer journeys, organizational transformation, automation, advanced analytics, or AI-enabled transformation.
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Demonstrated foundational understanding of AI concepts, with the ability to identify business processes and opportunities where AI solutions can be effectively implemented to drive operational improvement and innovation.
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Ability to travel up to 10%.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.