The Client Solutions Manager for our client's Global Business Group team is a strategic and enthusiastic solution-driver who puts our client's customers at the core of everything they do. This is an outstanding opportunity to lead, build, and manage key relationships, serve as a consultative product expert and a trusted adviser in marketing, leading strategy, media planning, creative, tech integration, and measurement for our top clients across various verticals including Consumer Packaged Goods (or FMCG), Ecommerce, Retail, Financial Services, and other industries in the Philippines.
The Client Solutions Manager is a strategic solution-driver with a focus on developing ROI-positive marketing strategies for clients, driving growth by constantly improving performance for advertisers and implementing measurement & attribution, business messaging and AI solutions. This role is responsible for optimizing complex opportunities and using data and analytics to build consultative and technical solutions for our customers, providing business insights, driving revenue, advertiser education, and satisfaction through a consultative, data-driven approach.
Success in this position requires strong consultative sales, learning agility and analytical skills, a focus on client servicing and commercial acumen, the ability to thrive in a dynamic, team-focused environment, while leading with a proactive, self-starter mindset. You should have a deep passion for Facebook, Instagram, Meta's advertising, business messaging and AI solutions and the overall marketing/tech ecosystem.
Responsibilities:
- Deliver consistently on quarter on quarter revenue and non-revenue goals.
- Act as a product & insights expert to identify and implement marketing solutions that drive measurable business results for our partners
- Build and manage relationships with key clients, agency partners (media, creative, marketing partners, etc.), business solution partners (Aggregators, System Integrators).
- Manage a book of business and drive performance through operational rigor and sales acumen, identifying upselling and cross-selling opportunities, analyzing sales data, creating targeted sales strategies
- Identify and lead new business opportunities through developing and driving strategic account plans to drive investment growth & measurable results for Clients
- Work with businesses to understand their objectives and develop the client's strategy in partnership with the Client Partner, which will constitute building on insights, crafting marketing strategies and media plans, creative guidance and measurement recommendations.
- Provide dedicated account management to top clients, to develop, manage, optimize, and support strategic account plans, and leverage data to create business solutions for clients.
- Project Management - Work and collaborate with a diverse group of internal cross-functional teams, managing complex work streams to optimize marketing objectives for clients. Manage analytics and dashboards to advise clients (e.g. daily client facing data/insights reporting, understanding performance across multiple accounts across multiple-country used by clients).
- Manage strategic marketing conversations with clients, agencies, and partners (media, creative, measurement partners, MarTech, etc.)
- Advise clients on media and creative strategy, planning, measurement and optimization of campaigns to deliver against Key Performance Indicators
- Use data and insights to guide strategy and implementation solutions against client's marketing objectives
- Manage internal account operations (revenue delivery, media recommendations, troubleshooting issues, optimization opportunities)
- Manage planning, execution, ongoing reporting and optimisation of campaigns (oversee budget spend, manage internal analytics and dashboards, provide optimisation, real time recommendations, & handle issue-resolution).
Minimum Qualifications:
- 5+ years of experience in marketing, media, and/or consulting.
- Experience influencing senior level executives and clients
- Experience communicating, collaborating and working effectively in a team, with cross-functional teams and with multiple layers within the organization (internally and externally).
- Demonstrated experience with digital media platforms, advertising metrics, and industry trends (marketing, data and technology solutions, ad-tech, partnerships)
- Experience and passion for working with numbers, analyzing large datasets and delivering actionable insights using AI tools for external and internal work
- Experience working directly in marketing, media and/or consulting firms.
- Ability to turn data into actionable insights that inform strategies.
- Able to lead multiple cross-functional projects with a high attention to detail.
- Self-starter with a strong work ethic and ability to work independently with high intensity and urgency.
- Effective and creative problem-solving and decision-making skills.
- Ability to travel as needed for client and partner meetings
- Consultative selling skills
- Effective and creative problem-solving and decision-making skills
- Fluency in English; Conversational Filipino
- On-site, Must be based in Manila Philippines;
Preferred Qualifications
- Passion for AI, ad tech, martech, working with data, proficient in advanced spreadsheet (Skilled in data analysis and visualization, creating complex excel models & reports using spreadsheets)
- Ideally with experience in digital marketing measurement solutions (including Meta's suite of advertising solutions)
- Experience with business case modeling and market/opportunity sizing
Benefits:
- Company Christmas gift
- Company events
- Health insurance
Work Location: Hybrid remote in National Capital Region