Senior Manager – Program, Analytics & Account Management with Retail & CPG background.
Role Overview
We are looking for a senior professional (10–15 years’ experience) to lead large-scale transformation programs, drive demand generation, and manage strategic client account within the Retail & CPG domain. The role blends delivery leadership, customer & stakeholder management. ________________________________________
Key Responsibilities
1. Program & Project Management
- Lead end-to-end delivery of complex transformation programs across Retail & CPG
- Manage multiple concurrent programs ensuring adherence to timelines, cost, and quality
- Establish strong governance frameworks (RAID, KPIs, executive reporting)
- Ensure profitable and sustainable delivery
- Drive budgeting, forecasting, and financial governance
2. Demand Generation & Management
- Drive proactive demand generation through strategic client engagement
- Identify and convert new opportunities aligned with business and digital transformation goals
- Partner with sales and solution teams to build a strong pipeline
3. Account Management
- Own and grow key strategic customer contacts
- Ensure high customer satisfaction and manage escalations
- Drive revenue growth through cross-sell and upsell initiatives supporting sales
4. Business Analysis & Consulting
- Lead requirements gathering, solution design, and business case creation
- Provide domain-driven insights across retail operations, supply chain, and CX
- Bridge business needs with technology solutions
7. Stakeholder Management
- Engage senior stakeholders (CXO / Business Heads) as a trusted advisor
- Align cross-functional teams across business, technology, and analytics
- Ensure clear and transparent communication
- Also, willing to roll up the sleeves and communicate with multiple layers of client organization to gain mindset
8. Leadership & Accountability
- Demonstrate strong ownership and accountability for delivery and business outcomes
- Lead and mentor teams to drive high performance
- Deliver executive-level communication and reporting
Required Skills & Competencies
- Communication: Strong executive presence and articulation
- Stakeholder Management: Ability to influence and manage senior stakeholders
- Program & Project Management: Expertise in handling complex, multi-track programs
- Demand Generation: Proven experience in pipeline creation and conversion
- Business Analysis: Strong analytical and problem-solving skills
- Accountability: Results-driven ownership and growth mindset
Domain Expertise
- Retail & CPG domain experience, including:
o POS, merchandising, and supply chain operations
o Inventory optimization and omnichannel initiatives
o Customer experience and loyalty programs
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Qualifications & Eligibility
- 10–15 years of relevant experience in consulting / IT services / analytics-driven roles
- Experience working in global, multi-market delivery environments
- Readiness to travel occasionally
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Preferred Attributes
- Experience in digital transformation and analytics-led initiatives
- Exposure to SAP, Salesforce, POS, and data and analytics platforms
- Strong consultative and commercial mindset
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Success Metrics (KPIs)
- Program delivery (on-time, on-budget, quality)
- Demand generation and conversion performance
- Growth and customer satisfaction
Larsen & Toubro Infotech Limited, Singapore Branch