Discover your future at Citi
Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Job Overview
Job Description
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview
The Services Europe Business Execution Manager is responsible for supporting the delivery of Services’ strategic objectives, deliverables & governance commitments. This role focuses on strategic execution, business management activities, financial performance oversight, data analytics/performance management & legal vehicle governance. The role is an individual contributor role reporting to the Services Europe Business Execution Head.
What you’ll do
Strategy
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Work across cluster & Global teams to define strategic priorities. Support or lead governance forums/programs to execute strategic priorities. Track performance against strategic priorities.
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Strategic execution: Directly lead or support strategic Services programs.
Client & Growth
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Work across Sales & Product teams to define & track client growth plans.
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Produce client performance metrics, win-loss analysis, client experience themes & pricing models to maximise client profitability.
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Produce sales & coverage productivity metrics. Lead sales productivity reviews to ensure disciplined pipeline management.
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Support production of client facing materials & content in preparation for client reviews.
Performance Management & Business Administration
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Coordinate business management reviews. Produce high quality presentations & supporting materials for senior business reviews.
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Leverage global data sources & AI tools to produce coherent management insights/intelligence to inform Services strategy, planning & decision making.
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Utilise internal & external benchmarking data to assess competitive performance/wallet share & articulate specific, actionable opportunities & threats.
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Produce accurate, timely reporting to track performance against strategic priorities & defined scorecard metrics.
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Continuous review, analysis & publication of performance against targets/KPI’s. Identify risks/opportunities & associated action plans.
Communication & Engagement
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Build & maintain collateral & powerful visuals that tell the Services Europe story & offer meaningful insights to internal & external parties.
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Publish regular updates to Europe employees and partners.
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Support targeted employee engagement & VOE initiatives such as town halls, round-tables & ongoing communications in partnership with Marketing & ESPA.
Financial Performance
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Work with Finance, Product & Sales teams to build & track Services Europe financial plans.
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Analyse & assess financial performance metrics. Identify & articulate positive & negative financial drivers. Work directly with applicable functions & partners to define and mitigate any financial performance risks.
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Provide analytical & business management support to identify expense optimisation & productivity opportunities. Lead execution of associated deliverables & productivity programs.
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Lead the investment planning process for Services Europe. Work across front and back-office teams to define, prioritise & quantify investment priorities for the cluster. Track progress too plan.
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Manage headcount, expense approval and other “BAU” administration processes.
Governance & Controls
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Ensure Services Europe actively engages in & fully conforms with applicable business & legal vehicle governance requirements & obligations. Ensure timely & accurate execution of Services related deliverables.
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Work in close partnership with the Controls, Product & Operations teams to support or lead the timely fulfilment of regulatory deliverables, CAP’s & product approvals relating to Services.
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Support execution of ad hoc controls & regulatory deliverables.
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Oversight of third-party analytics functions & continuity of business processes.
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Represent Services Europe at senior governance forums.
What we’ll need from you
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Experience working in a Business Management capacity.
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PowerPoint & visual content production background.
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Analytical/data expertise. Expertise with Excel.
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Knowledge of & practical experience of deploying AI tools.
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Financial background desirable – will have preferably spent time in a finance function.
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Experience working in a controlled & regulated function. Can demonstrate an understanding & appreciation of strong risk mitigation & controls.
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Track record of high quality execution against challenging deadlines.
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Clear written/verbal communication & attention to detail.
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Experience dealing with & supporting senior stakeholders.
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Ability to work under pressure, adaptability & a very strong team ethic.
What we can offer you
By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:
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Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
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Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
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Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
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Employee Assistance Program financed by Employer
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Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
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Sport Card for employees subsidized via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
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Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.
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Additional day off for volunteering
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Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
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Opportunity to receive an annual discretionary incentive award
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Special offers and discounts for employees
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Job Family Group:
Business Strategy, Management & Administration
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Job Family:
Business Execution & Administration
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Time Type:
Full time
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Primary Location Full Time Salary Range:
241 750,00 zł - 411 650,00 zł
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.