Contents Project Manager
ABOUT THE COMPANY
SP Global DRT is a leader in remediation and restoration, providing best-in-class service to handle emergency and reconstruction needs 24/7. Our goal is to help minimize the interruption to your life and quickly make it "like it never even happened."
JOB DESCRIPTION
The Contents Project Manager oversees the day-to-day execution of contents projects in the field and at the warehouse, including pack-out, cleaning, inventory, storage, and pack-back of customer belongings. Reporting to the Contents Operations/Production Manager, this is a lead role responsible for directing crews on assigned jobs, ensuring work is performed carefully, accurately, and to SERVPRO quality standards, and providing hands-on guidance and feedback to technicians. This position provides day-to-day direction to crews on the job but does not carry formal personnel-management responsibilities such as hiring, discipline, or performance reviews.
PRIMARY RESPONSIBILITIES
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Oversee the day-to-day execution of assigned contents projects from pack-out through pack-back.
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Provide clear direction, guidance, and real-time feedback to contents crews and technicians.
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Establish efficient job flow, set up staging areas, and coordinate the requirements for each job.
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Perform and oversee pack-out, inventory, cleaning, storage, and pack-back of customer belongings.
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Ensure accurate documentation, photography, labeling, and tracking of all customer contents.
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Ensure crews follow SERVPRO processes and complete all work per the work order and scope.
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Monitor production progress against the schedule and communicate status to the Operations/Production Manager and Job File Coordinator.
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Identify safety hazards, communicate them, and enforce all safety procedures on the job site and in the warehouse.
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Review and ensure complete, accurate job file and inventory documentation.
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Communicate professionally with customers, adjusters, and other stakeholders regarding their belongings.
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Monitor and control job costs, labor time, and material usage on assigned projects.
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Ensure proper care, protection, and maintenance of equipment, tools, vehicles, and storage areas.
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Resolve day-to-day production issues quickly and escalate concerns to the Operations/Production Manager as needed.
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Ensure job sites and storage areas are left clean, secure, and orderly.
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Support the training and development of technicians by demonstrating best practices and sharing knowledge.
POSITION REQUIREMENTS
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Prior contents/restoration experience, including experience leading or directing a crew, preferred.
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Strong attention to detail and knowledge of contents handling, inventory, and cleaning processes.
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High school diploma/GED required.
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IICRC certifications and/or previous fire/water/mold property restoration experience preferred.
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Effective written and oral communication skills.
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Strong organizational, time-management, and problem-solving skills.
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Ability to lead and direct crews on the job site and provide constructive day-to-day feedback.
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Docusketch experience preferred.
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Valid driver's license, approved by our insurance company, required.
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Ability to travel locally or out of state when necessary.
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Must be able to work in person and travel to job sites as needed. Available for weekend and after-hours on-call rotation.
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Must be authorized to work lawfully in the United States and able to successfully complete a background check subject to applicable law.
PHYSICAL DEMANDS
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Ability to regularly lift 50 pounds and lift up to 100 pounds with assistance.
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Repetitive pushing, pulling, lifting, and carrying of objects throughout the day.
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Walking and standing for long periods, as well as driving, sitting, and climbing.
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Ability to climb ladders and work at ceiling heights.
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Ability to work in tight spaces (e.g., crawl spaces under buildings and attics).
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Exposure to chemicals, fumes, airborne particles, and loud noise.
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Occasional exposure to extreme conditions such as heat, cold, and noxious odors.
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Required to occasionally wear a respirator and other personal protective equipment (PPE).
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Physical stamina and manual dexterity to perform demanding tasks throughout the day.
Job Type:
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Full- Time
Salary: $60K - $70K, pending experience.
Benefits:
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401(k) retirement plan with company match
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Health, Dental, Vision insurance
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Vacation
Each SERVPRO franchise is independently owned and operated