Job#: 3052677
Job Description:
Associate, CM KYC Quality Assurance & Data Integrity
Toronto, ON
Hybrid/In-office
We are seeking a KYC Quality Assurance & Data Integrity Lead to support quality oversight, control validation, reporting, and continuous improvement initiatives within a global KYC operation.
This role will act as a key partner in ensuring the integrity, consistency, and effectiveness of KYC reviews performed within an outsourced delivery model.
Responsibilities
- Perform quality assurance reviews of completed KYC files.
- Execute sampling, testing, and control validation activities.
- Analyze quality metrics and identify trends, risks, and improvement opportunities.
- Support recurring reporting and governance activities.
- Monitor adherence to established KYC standards and procedures.
- Partner with stakeholders to enhance controls, reporting, and operational effectiveness.
- Support data integrity initiatives and platform transition activities.
- Contribute to process improvement and automation opportunities.
Qualifications
Required
- 5+ years of KYC experience.
- Previous QA, QC, audit, testing, or controls experience.
- Experience working with KYC metrics and reporting.
- Advanced Excel skills.
- Experience providing oversight, feedback, and guidance to operational teams.
- Strong analytical and stakeholder management skills.
Preferred
- Power BI experience.
- Fen-E experience.
- Team Lead or supervisory experience.
- ACAMS certification.
- Change management experience.
Additional Notes:
Reporting to the Vice President, CM KYC Quality Assurance & Data Integrity, this Associate role will support day-to-day operations and oversight activities of the Capital Markets AML KYC Quality Assurance (QA) function.
Responsibilities include coordinating sampling and file assignment, producing recurring reporting and analysis, reviewing job aids and training materials, representing the function as a Quality subject matter expert, and driving improvements to procedures, controls, and operating efficiency in an outsourced KYC delivery model.
This role involves a significant degree of stakeholder collaboration, engagement and management in the form of feedback, mentorship, guidance, and reporting trend analysis upward. Capital Markets is a high-paced, quickly-evolving business that centres on client experience. The successful candidate has an ability to prioritize tasks and initiatives independently and constantly in order to deliver consistent understanding of the state of the KYC program’s quality and timeliness, including root cause identification where challenges persist.
Experience
- Deep understanding of global Capital Markets KYC requirements, gained from 5+ years of direct AML KYC file completion experience in the Capital Markets industry;
- Prior Quality Control and Quality Assurance experience; ideally in an outsourced vendor model;
- Experience creating and/or editing procedures;
- Experience supporting or implementing change management initiatives including process updates, stakeholder communication and adoption support;
- Demonstrated ability to drive manual processes toward automation through data normalization.
Skills
- Intermediate MS suite, with particular emphasis on Excel, Sharepoint, and PowerPoint;
- Familiarity with CoPilot, ChatGPT, and Claude;
- Demonstrated advanced written and oral communication skills; specifically including the ability to tailor message to audience knowledge;
- Reporting, report generation, and trend analysis;
- Ability to provide and receive improvement-oriented feedback;
- ACAMS certification preferred;
- Experience with Fen-E an asset.
EEO Employer
Everforth Apex Systems is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Everforth Apex Systems will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
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Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.
NYSE: EFOR
4400 Cox Road
Suite 200
Glen Allen, Virginia 23060
Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.