About the Company
Ecolab is the global leader in water, hygiene and energy technologies and services that protect people and vital resources. With 48,000 associates across the globe, Ecolab delivers comprehensive solutions and on-site service to promote safe food, maintain clean environments, optimize water and energy use, and improve operational efficiencies for customers in the food, healthcare, energy, hospitality and industrial markets in more than 170 countries around the world.
About the Role
OTC Collection Analyst :
We are seeking a detail-oriented and proactive Collection Specialist to join our team, focusing on the APAC region. The successful candidate will be responsible for managing and collecting outstanding accounts receivable, ensuring timely payments, and maintaining positive relationships with clients and internal stakeholders. This role requires strong communication skills, cultural sensitivity, and the ability to navigate the unique business practices of APAC countries.
Responsibilities
Collection:
- Manage and collect outstanding accounts receivable from clients within the APAC region.
- Monitor accounts to identify overdue payments and take appropriate action to recover overdue amounts.
- Maintain accurate and up-to-date records of collection activities and client interactions.
- Communicate with clients via phone, email, and other channels to resolve payment issues and negotiate payment plans if necessary.
- Collaborate with internal teams, including billing, cash application, credit, sales, and customer service to resolve billing discrepancies and disputes.
- Investigate and follow up on unidentified or unmatched collections in a timely manner.
- Calculate refund and bad debt reserves in accordance with Ecolab Accounting and Control policy.
- Compute monthly sales rebates accruals.
- Review sales personnel commission.
- Prepare and present regular reports on collection status, outstanding accounts, and recovery efforts to management.
- Develop and implement strategies to improve the efficiency and effectiveness of the collections process.
- Ensure compliance with company policies, procedures, and relevant regulations in the APAC region.
- Maintain positive relationships with clients, balancing the need for prompt payment with the goal of customer satisfaction.
- Attend the Working Capital meeting.
- Assist with other ad-hoc tasks and projects as required.
Reporting:
- Prepare month end reports such as AR Aging, DSO & Past due on a timely basis.
- Ensure timely reporting of required information to Regional and Corporate.
- Ensure queries and issues are resolved in a timely manner.
- Respond to inquiries from internal and external stakeholders regarding collections, ad hoc requests timely.
- Manage stakeholders’ expectation ensuring timely and accurate service delivery and issue resolution.
Control & Compliance:
- Ensure an accurate and timely monthly, quarterly and year end close process that is in compliance with Policy.
- Assist and support internal and statutory audits.
- Identify, recommend and implement continuous improvement initiatives in consultation with OTC Lead.
Qualifications
- Diploma/Degree in Accountancy, ACCA/CPA.
Required Skills
- Min 5 years’ experience in Finance/Accounting/OTC role.
- Advanced excel skills with knowledge on financial analysis and reporting tools such as SAP and S4HANA.
- Excellent interpersonal, communication, and negotiation skills.
- Strong understanding of end-to-end accounts receivable processes.
- Excellent communication and negotiation skills.
- Strong problem-solving skills and attention to detail.
- Ability to work independently with minimal supervision and as part of a team.
- Cultural sensitivity and the ability to work effectively with clients and colleagues from diverse backgrounds.
- Experience with ERP systems and collection software is an added advantage.
- Fluency in English; additional languages relevant to the APAC region are an advantage.
Preferred Skills
- Experience with ERP systems and collection software is an added advantage.
- Additional languages relevant to the APAC region are an advantage.