Job Description -
Job Title - Corporate Insurance
Experience - 2-4 years
Location - Greater Noida (Onsite)
KEY RESPONSIBILITIES
• Assist Employees with understanding of policy benefits, Exclusions and claim processing
• Maintaining the Response TAT through dedicated mail id • Coordinate for cashless request & Reimbursement Claims with TPA/ Insurer/ Broker/ Hospital.
• Monitor & follow up on Claim Status with TPA
• Ensure timely follow-up on Queries claim with employees.
• Escalate complex issues to higher-level support teams.
• Ensuring accurate and up-to-date record-keeping of employee related grievances
• Continuously evaluate and improve the processes for efficiency and employee satisfaction.
ROLE COMPETENCY
• Good communication and interpersonal skills.
• Strong Follow-up and coordination skills. • Knowledge of insurance products and processes.
• Good understanding of Cashless and reimbursement claims
• Ability to handled multiple cases simultaneously.
• Experience with Office 365.
• Coordination with internal departments to ensure seamless work done.
• Ability to work under pressure, especially during critical/ urgent cases.
Internal Stakeholders
• Business HR
• Finance
• Admin
• Employees
External Stakeholders
• TPA
• Broker
• Insurer
• Hospitals
For more insights, connect with Sanjana Mehra
Email id - [email protected]