Details:
The Systems Operations System Lead will be responsible for the Operational Excellence of a group of systems/applications, performing the standard operational tasks to keep the system compliant with client's standards
Tasks & responsibilities
- Manage system throughout its whole lifecycle and complete its Compliance documentation
- Coordinating and scheduling backup/recovery & Performing Disaster Recovery Testing
- Service Level Agreement, Audit trail, Access & identity monitoring
- Coordinating (but not performing) server, database patches and resolving vulnerabilities
- Coordinating software management:
- Patching / Packaging / Testing / License management / Small enhancements/configuration changes
- Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure):
- Interfaces to IT SME, IT Capability leads and to other internal stakeholders (e.g. HR, Finance) as well as external stakeholders (vendors, academia, healthcare companies, etc.). Interfaces to/SPOC for the broader IT organization acting in a coordination role.
- Performing Incident, Problem and Change Management
- Working with IT Infrastructure to remediate replace migrate or decommission systems (Including legacy systems and coordinating System Archiving) or infrastructure items
Job Requirements
Details:
- Must be bachelor's degree in IT or similar
- Must be customer oriented, well organized and methodical
- Must have excellent communication skills both written & verbal
- Must be able to work successfully on a team
- Good general understanding of assigned application and system lead support service tasks
- Proven work experience in an IT technical support or similar role
- Must have Excellent English speaking, reading & writing skills
- Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking etc.
- Must have at least 3 years working with cross functional teams (Internal/External) in Multi-National Company
- Must have at least 2 of the following technology/platform experience:JIRA, Confluence, ServiceNow, API
- A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification
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