To ensure customer satisfaction by operating the catering department with the highest level of quality service and to achieve expected sales goals.
- Must be 21 years of age;
- Must have a valid Massachusetts drivers license.
- Driving record will be reviewed annually
- Will be subject to substance testing.
- Background check
- In some locations a CORI check will be required
- Must be well groomed and customer orientated.
- Must demonstrate the capability to interact with customers.
- Posses the ability to handle multiple orders and deliveries on a daily basis within a structured time frame.
- Must be able to read and write English adequately.
- Ability to speak, understand and follow English instructions.
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
- Handle each customer sales transaction in a courteous, friendly manner. Each customer will be extended a sincere, pleasant greeting and thanked when the transaction is completed. Always using proper customer service at time of delivery.
- Commit to the “Golden Rule” and work with other associates to build a strong catering team.
- Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
- Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.
- Coordinate orders with catering sales clerk.
- Stay in constant contact with the catering sales clerk in case of problems with deliveries or delivery times.
- Work efficiently and at an acceptable pace ensuring timely deliveries.
- Effectively control proper storage and shipping of orders limiting shrink and damaged goods.
- Ensure proper customer service at time of delivery.
- Practice proper “on location” customer service and communication.
- Responsible for notifying management of customer complaints, security problems and product problems.
- Practice the “Cleaner’s Creed” to help keep the delivery van neat, clean and organized
- Coordinate equipment cleaning and storing.
- Keep maintenance record of gas and service.
- Follow proper hand washing, food storage and handling procedures.
- Maintain a neat personal appearance including proper uniform and dress code.
- Must be well-groomed.
- Be safety conscious and correct any unsafe conditions you observe; follow the rules of the road.
- Exercise proper safety practices when lifting or moving product or using equipment.
- Be sure to operate and clean department equipment and tools.
Secondary Job Functions
- Present favorable impression in dress, personal hygiene, and business attitude. Have a professional image at all times.
- Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
- Successful completion of the passbook training within 60 days of entering the department.
- Other duties as assigned by management.
Physical Demands (per work day)
Never (N) 0%
Occasionally (O) 1-33%
Frequently (F) 34-66%
Continuously (C) 67-100%
- Standing F surface type tile/concrete
- Walking F surface type tile/concrete
- Sitting F
- Carrying O up to 50 lbs.
- Pushing F up to 300 lbs.
- Lifting O up to 50 lbs.
- Pulling F up to 300 lbs.
- Climbing O height 12 ft
- Bending F
- Balancing F
- Stooping O
- Kneeling O
- Crouching O
- Handling C
- Fingering C
- Feeling C
- Crawling N
- Reaching C level waist/overhead
- Talking C
- Seeing C
- Hearing C
- Smelling F
Repetitive Action
Continuous movement of entire body.
Job Location (place where work is performed)
Retail grocery location
Working Conditions environment involved is
X inside x outside x cold x heat wet/humidity
Safety Risk Factors
Never (N) 0%
Occasionally (O) 1-33%
Frequently (F) 34-66%
Continuously (C) 67-100%
- O loud noise
- C twisting of back and neck
- O slippery floor surface
- O cluttered floor surface
- N hazardous equipment (mechanical moving parts)
- O contact with sharp objects
- O contact with skin irritant
- N toxic exposure (see material safety data sheet)
- O nuisance dust, fumes, sprays
- O hazardous cleaning solutions
Schedules
X varied x day x evenings x weekends x holidays
Machines, tools, equipment, etc.
Catering delivery van , cell phone, gps
Hiring Range In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $17.30 - $22.50 per hour.