Required Technical Skill Set :
- Overall, 10-12 Years of Salesforce CRM Implementation experience
- 5+ Years of Implementation experience in Salesforce Comms Cloud
- Sound Knowledge of Telecom Industry
- At least one full implementation cycle experience in Salesforce Industries (Vlocity) preferably in Telecom
- Sound knowledge of CPQ, Order Management, EPC and CLM on Vlocity
- Sound experience in technical design using Omni studio tools like Cards Framework, Omni Scripts, Data Raptor
- Thorough understanding of salesforce development in the areas of APEX, SQL/SOQL, XML/JSON, Visualforce, Javascript, SOAP and REST techniques
- Experience in handing migration from legacy system/legacy CRM platform to Vlocity/Salesforce
Must Have :
- Salesforce Industries (Comms Cloud) Implementation experience
- Knowledge of CPQ, Order Management, EPC and CLM on Vlocity
- Comms Cloud Certification
- Telecommunication Industry Background
- Strong Salesforce configuration & development skills
Responsibility of / Expectations from the Role
- Provides technical oversight and governance for Salesforce/Vlocity projects in Telecom
• Role - Lead Technical & Functional design sessions on Architecture, Solution
• Salesforce - Utilizing Apex, Lightning Web Components, Visualforce, Angular, React, and other technologies to architect and build customized solutions
• Vlocity - Utilizing Industry Console, Card Framework, Omniscript, Data Raptor and Integration Procedures & Product Modelling
- Advise and mentor diverse teams, which may include customer and TCS resources providing guidance on application and integration development best practices as well as technical product assistance.
- Manage the delivery of custom development, integrations, and data migration elements of a Salesforce implementation, coaching junior members and acting as build master where required
- Act as a champion in the wider Vlocity partner ecosystem, sharing best practices, lessons learned and time-saving techniques.
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