Project Manager – Order to Cash (OTC)
Program: AmpliFi ERP Upgrade Program Location: India (Onsite/Hybrid, per program requirements) Engagement Type: Contract Experience Level: Mid-Level (typically 6–10 years)
Position Overview The OTC Project Manager will lead the order-to-cash workstream, covering sales order processing, billing, accounts receivable, and collections. This role ensures the redesign and implementation of OTC processes support business continuity and improved customer experience.
Key Responsibilities
- Develop and manage the project plan, timeline, and deliverables for the Order to Cash workstream.
- Schedule and facilitate status meetings, domain meetings, steering committee and workshop specific to OTC.
- Partner with sales operations, billing, and credit/collections teams to define future-state processes and requirements.
- Coordinate configuration, testing, and validation of order management, billing, and AR modules.
- Manage customer master data readiness activities in coordination with the Data workstream.
- Track dependencies with other workstreams (e.g., R2R for revenue recognition, Data for customer master).
- Lead status meetings, prepare reporting, and support steering committee updates for O2C.
- Coordinate UAT planning and execution with business stakeholders and end users.
- Support training, communications, and change management for O2C process changes.
Program-Level Responsibilities:
- Adhere to AmpliFi program governance, PMO standards, and reporting templates/cadence.
- Participate in cross-workstream coordination meetings to manage interdependencies.
- Escalate risks and issues through defined program governance channels.
- Support overall cutover planning, go-live readiness, and post-go-live stabilization for assigned domain.
Required Qualifications
- Bachelor's degree in Business, Finance, Supply Chain, or related field.
- 6–10 years of project management experience, including at least 3 years in order management, billing, or accounts receivable transformation.
- Familiarity with ERP OTC modules (e.g., Oracle Order Management).
- Understanding of end-to-end order-to-cash cycles, revenue recognition basics, and credit/collections processes.
- PMP, PRINCE2, or equivalent certification preferred.
- Strong stakeholder management skills, particularly with commercial and customer-facing teams.
- Excellent written and verbal communication skills in English.
- Proficiency in project management tools (e.g., Jira, Smartsheet) and collaboration platforms (e.g., MS Teams, SharePoint).
- Ability to work across time zones with global stakeholders (onshore/offshore coordination).
Strong facilitation, negotiation, and conflict-resolution skills.