Role- NOC Engineer
Experience- 8-12 YRS
Location - Chennai/Hyderabad
Mode of Work - Hybrid
Shifts - Rotational
Job Summary
Act as the senior operational point of contact during Priority 1 and Priority 2 incidents, ensuring timely technical engagement, escalation, stakeholder communication, and service restoration. Lead technical bridge calls by establishing incident command, assigning workstreams, tracking recovery actions, and maintaining clear communication cadence. Perform advanced event correlation across infrastructure, network, application, middleware, database, and cloud monitoring platforms. Validate alerts based on business impact and service criticality to reduce false positives, duplicate incidents, and unnecessary escalations. Identify monitoring gaps and recommend improvements to alert thresholds, dashboards, service maps, dependency views, and escalation workflows. Mentor junior NOC analysts and provide technical guidance during complex incidents, shift operations, and troubleshooting activities. Review shift handovers for completeness, operational risk, pending escalations, critical alerts, and follow-up actions. Coordinate with application, infrastructure, cloud, network, cybersecurity, service desk, and vendor teams for end-to-end incident resolution. Support problem management by contributing incident timelines, technical evidence, recurring-failure trends, and corrective or preventive actions. Participate in change readiness reviews and assess the operational impact of planned infrastructure and application changes. Drive continual service improvement initiatives using incident trends, repeat-alert analysis, response-time data, and operational observations. Ensure adherence to incident management, escalation, communication, documentation, and SLA governance standards. Provide operational inputs for capacity planning, availability improvement, resilience planning, and disaster-recovery readiness. Support audit and compliance requirements by maintaining accurate evidence, incident records, shift logs, and operational documentation. Participate in on-call or rotational support and provide senior-level coverage for critical business services.
Essential Responsibilities
Monitoring & Observability Tools Service Now Incident Management Major Incident Support Event Correlation & Impact Analysis Escalation Management Infrastructure Operations (Windows/Linux/Network/Cloud) ITIL Process Knowledge Stakeholder Communication Operational Reporting & Analytics
Technical Skills
Enterprise Monitoring & Observability (Dynatrace, Grafana) Infrastructure Fundamentals (Windows, Linux, Network, Cloud) Application & Middleware Monitoring Root Cause Analysis (RCA) Support Dashboard & Operational Reporting Automation Awareness (Power Shell, Python, Ansible preferred)
Incident Management Skills
Incident Triage & Prioritization P1/P2 Major Incident Identification Escalation Management SLA Tracking & Governance Service Restoration Coordination Bridge Call Support & Incident Documentation Post Incident Review (PIR) Participation
Operational Skills
Impact Assessment Resolver Team Coordination Shift Handover Management Runbook & SOP Adherence Change Awareness & Operational Risk Assessment Continuous Service Improvement Operational Analytics & Trend Analysis
Soft Skills
Strong Analytical Thinking Problem Solving Effective Communication Stakeholder Management Decision Making Under Pressure Collaboration Across Technical Teams Ownership & Accountability
EDUCATION
- Any Degree
Experience
- 8 - 12 years in NOC/Command Center
Shift Details
- Ready to work in Rotational Shift (24*7 support model)