Description
About the Role
We are looking for a strategic, results-oriented Senior Leader to join the Strategy & Programs team within Salesforce Professional Services' Global Delivery Centers (GDC). This senior leadership role sits at the intersection of Business strategy, Program Management, and Talent Strategy — driving the GDC's evolution into a high-performing, future-ready delivery organization.
The ideal candidate brings deep experience in professional services strategy, global operating models, and program execution, with a passion for building capability at scale. You will partner closely with GDC leadership, delivery leaders, and global PS stakeholders to shape and execute the strategic agenda.
Key Responsibilities
Strategy & Transformation
- Define and drive the multi-year strategic roadmap for the GDC in partnership with the VP/SVP of Global Delivery and PS leadership
- Translate the Professional Services business strategy into GDC-specific priorities, operational plans, and measurable outcomes
- Lead strategic planning cycles (annual operating plan, quarterly business reviews) ensuring alignment across GDC Practices
- Monitor industry trends in professional services delivery, including AI-augmented delivery, to inform GDC strategy
- Lead large-scale transformation programs across the GDC focused on Talent Strategy, Business Management, Delivery Excellence, Scalability, and operational efficiency
- Establish governance cadences and frameworks to ensure accountability, transparency, and timely decision-making across programs
- Own change management for GDC-wide transformation initiatives, driving adoption and sustained behavior change
Talent Strategy & Future-Ready Organization
- Develop and drive a GDC-wide talent strategy that anticipates future skill requirements aligned to Salesforce product evolution (including AI, Data Cloud, and Agentforce) and the evolving customer/industry needs
- Partner with GDC People Partners and global Talent teams to identify capability gaps and design targeted upskilling, reskilling, and career development programs across GDC locations
- Build talent pipelines for next-generation roles
- Champion a learning culture across the GDC, embedding learning agility, growth mindset as core organizational practices
- Integrate talent readiness as a strategic pillar of every GDC transformation and growth initiative — ensuring people capability keeps pace with business ambition
Stakeholder Management & Influencing
- Serve as a strategic thought partner to GDC senior leadership and act as the connective tissue between the GDC and global PS functions (Sales, Finance, HR, Enablement, Practice)
- Build trusted relationships with regional delivery leaders, COEs, and cross-functional stakeholders to drive alignment on shared priorities
- Prepare and present executive-level communications, strategic narratives, and business reviews for PS and Salesforce leadership audiences
- Navigate complex, matrixed environments — aligning stakeholders across geographies, time zones, and organizational layers
- Represent the GDC's strategic interests in global PS planning forums and leadership discussions
Team Leadership
- Lead and grow a high-performing Strategy & Programs team within the GDC, providing clear direction, coaching, and development opportunities
- Build a team culture grounded in driving value for stakeholders, and ownership of outcomes
Qualifications Required
- 16+ years of experience in strategy, transformation, or programs roles — ideally within professional services, consulting, or a global technology company
- Masters in Business Administration
- Proven ability to lead complex, cross-functional programs in a global, matrixed environment
- Strong analytical and structured problem-solving skills with the ability to translate insight into action
- Exceptional executive communication and storytelling skills — comfortable presenting to C-suite and global leadership audiences
Preferred
- Experience within Salesforce Professional Services or a Salesforce SI partner ecosystem
- Familiarity with Salesforce platform capabilities — including Sales Cloud, Service Cloud, Data Cloud, and Agentforce
- Experience with GDC/delivery center strategy