Company Description FIEGE is an innovation leader in logistics, integrating digital services, real estate, and ventures to optimize global value chains across sectors such as consumer products, fashion & lifestyle, FMCG, healthcare, industry, and media. Founded in 1873, the company has grown from a small haulage and forwarding business into one of Europe’s largest logistics service providers and a pioneer in contract logistics. With 22,000 team members at 136 locations in 14 countries, FIEGE operates internationally from its core markets in Europe to Asia, managing over 4.6 million square meters of logistics space and generating two billion euros in turnover in 2024. As a family-owned business in its fifth generation, headquartered in Greven, Westphalia, FIEGE combines tradition with innovation and is committed to shaping the future of logistics. A key part of its vision is to become climate neutral and pass the company on to the next generation as a sustainable enterprise.
Role Description The Customer Operations Manager is a full-time, on-site role based in Singapore, responsible for overseeing daily customer operations and ensuring high service standards. This role coordinates end-to-end logistics processes, monitors performance, and resolves operational issues to support smooth service delivery for key accounts. The position involves analyzing operational data, preparing reports, and implementing process improvements to enhance customer experience and efficiency. The Customer Operations Manager collaborates closely with internal teams and external partners, manages stakeholder communication, and supports the implementation of new solutions or initiatives. The role also includes driving continuous improvement projects, maintaining compliance with company policies and local regulations, and supporting strategic customer operations planning.
Qualifications
- Strong focus on Customer Satisfaction and Customer Experience, with a track record of building long-term customer relationships.
- Proven Operations Management capabilities, including coordinating daily logistics activities and optimizing processes.
- Solid Analytical Skills to interpret data, generate insights, and support data-driven decision-making.
- Excellent Communication skills for effective collaboration with customers, internal teams, and external partners.
- Experience in logistics, supply chain, or related fields; background in contract logistics or distribution operations is an advantage.
- Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related discipline, or equivalent practical experience.
- Ability to prioritize, manage multiple stakeholders, and work in a fast-paced, international environment.
- Proficiency with MS Office and relevant logistics or ERP systems; familiarity with continuous improvement methods (e.g., Lean, Six Sigma) is beneficial.