Our client is a leading multi-brand technology solutions provider serving business, government, education, and healthcare customers in several international markets. The project involves supporting and enhancing a mature Salesforce and Certinia PSA ecosystem used by distributed teams across the United States and Canada.
The platform supports professional services operations and integrates with multiple upstream and downstream enterprise systems. The technology landscape includes Salesforce, Certinia PSA, Certinia CPQ, Apex, REST APIs, Microsoft Azure, Azure DevOps, and databases.
Requirements:
- 5+ years of application development experience.
- 3+ years of Salesforce development experience.
- Strong hands-on experience with Certinia PSA, formerly FinancialForce PSA.
- Deep understanding of the end-to-end Certinia PSA lifecycle, architecture, processes, and data model.
- Strong knowledge and practical application of Apex.
- Strong knowledge of Lightning and Lightning Web Components.
- Experience with Salesforce APIs, web services, and Experience Cloud.
- Experience creating and maintaining Salesforce permission sets, custom objects, and other platform configurations.
- Experience working with Salesforce managed packages and external systems.
- Experience designing, developing, or supporting REST API integrations.
- Ability to understand complex integration flows across multiple upstream and downstream systems.
- Experience independently investigating and resolving complex production issues.
- Experience working with databases and writing complex queries for investigation and troubleshooting.
- Experience with source-control systems such as Azure DevOps and Git.
- Experience delivering solutions using Agile methodologies in a CI/CD environment.
- Ability to perform effective code reviews and recommend improvements to development practices and automated review tools.
- Ability to contribute to application architecture and make technical decisions aligned with platform standards and the product roadmap.
- Demonstrated ability to coach and mentor less-experienced engineers.
- Strong organisational, planning, and creative problem-solving skills with close attention to detail.
- Excellent written and verbal communication skills.
- Ability to collaborate effectively with engineering, QA, business, and leadership stakeholders.
- Ability to build productive cross-functional and cross-departmental relationships.
- Ability to balance competing priorities and adapt to changing business needs while meeting commitments.
- Availability to work shifted hours, either 10:00 to 19:00 CET or 11:00 to 20:00 CET, with approximately four hours of daily overlap with US Central Time.
Will be a plus
- Experience with Certinia CPQ.
- Experience with Salesforce CRM functionality.
- Experience supporting large-scale Salesforce implementations, including multiple instances.
- Experience with Microsoft Azure integrations and services.
- Familiarity with Microsoft Azure DevOps.
- Strong DevOps and CI/CD experience.
- Previous development experience with Java or .NET.
- Experience working within the Agile SAFe framework.
- Experience optimising and tuning Salesforce solutions to meet performance requirements.
- Experience working in an enterprise environment with several interconnected Salesforce and PSA teams.
- Salesforce or Certinia certifications.
Responsibilities:
- Develop, customise, and support solutions built on Salesforce and Certinia PSA.
- Work with the existing Certinia PSA implementation and support the full PSA business lifecycle.
- Analyse existing functionality and deliver enhancements across the Salesforce ecosystem.
- Design, develop, test, and maintain Apex code, Lightning Web Components, and other Salesforce customisations.
- Independently troubleshoot, debug, and resolve complex issues in production environments.
- Analyse integration flows between Salesforce, Certinia, and upstream and downstream enterprise systems.
- Design, build, and support REST API integrations, including environments where MuleSoft is not used.
- Work with Microsoft Azure-based systems and services within the broader integration landscape.
- Analyse data and write complex database queries for development, investigation, and troubleshooting.
- Participate in application architecture planning and help identify scalable, maintainable, and efficient solutions.
- Create technical designs, system narratives, prototypes, and detailed implementation specifications.
- Make informed technical decisions aligned with the product roadmap, architecture standards, and business needs.
- Develop estimates covering implementation effort, resource needs, and delivery timelines.
- Participate in code reviews and guide the team towards consistent coding and quality standards.
- Mentor less-experienced engineers and support technical knowledge sharing.
- Develop test plans and help ensure compliance with software quality assurance standards.
- Participate in technical discussions, testing, deployment, release activities, and production support.
- Collaborate with distributed engineering, QA, and business teams across the United States and Canada.
- Identify technical risks and issues, determine their underlying business impact, and drive them to resolution.
- Provide regular status updates to the Agile team, product owners, and product managers.
- Deliver assigned projects and tasks on time while honouring commitments to stakeholders.
At Intellias, you work with AI-enabled technology to deliver results that matter. Here, your expertise is valued and your career development follows a clear path. Join the team where you take ownership of your work and see your achievements recognised.