About the role
We are looking for a Senior Experience & Product Lead to help clients define their product vision, design compelling customer and employee experiences, and lead teams delivering multiyear transformation programs in the Philippines.
Based in Manila, you will engage business leaders, users, and technology stakeholders to turn strategic priorities into products, services, and actionable roadmaps. You will partner closely with the Senior Solution Architect — Data & AI to ensure the product vision is desirable for users, valuable for the business, and feasible to implement.
Key responsibilities
- Lead client engagement: Build trusted relationships with senior stakeholders across business, operations, marketing, digital, and technology functions.
- Define product vision and strategy: Translate client ambitions into clear product propositions, target experiences, business outcomes, and success measures.
- Lead discovery and experience design: Guide stakeholder interviews, user research, journey mapping, service design, and prototyping to identify needs and validate opportunities.
- Align stakeholders: Facilitate workshops that resolve competing priorities and establish agreement on product direction, scope, ownership, and decisions.
- Build implementation roadmaps: Work with the Solution Architect and delivery teams to define MVPs, phased releases, dependencies, and long-term evolution plans.
- Own product definition and prioritization: Establish clear requirements, prioritized backlogs, and acceptance criteria, balancing user value, business impact, feasibility, and effort.
- Lead delivery from a product perspective: Guide product managers, business analysts, and experience designers, maintaining continuity between discovery, design, implementation, and launch.
- Shape AI-enabled experiences: Partner with the Solution Architect to identify where data, AI, and intelligent automation can improve journeys, decision-making, and business performance.
- Drive adoption and improvement: Define and monitor product KPIs, use feedback and analytics to prioritize enhancements, and work with client teams to support adoption.
- Support account growth: Identify new product opportunities and contribute to proposals, executive presentations, and long-term client roadmaps.
- Build team capabilities: Support staffing, mentor local talent, and connect teams with Globant’s global product and design expertise.
Required experience and capabilities
- Typically 10+ years in product management, experience design, digital consulting, or service design, including 5+ years leading teams and client engagements.
- Proven experience taking digital products or services from discovery and strategy through implementation, launch, and ongoing improvement.
- Strong capabilities in product strategy, customer experience, research, journey mapping, prioritization, and roadmap development.
- Experience leading multidisciplinary teams across product, design, business analysis, and engineering.
- Ability to connect business goals and user needs with technology capabilities, working closely with architects and delivery leaders.
- Strong commercial judgment, including the ability to assess value, define success metrics, and make scope and investment trade-offs.
- Practical understanding of how Data & AI can enable new products and experiences, with proficiency using AI tools for research, ideation, prototyping, and product work.
- Excellent stakeholder management, executive storytelling, and workshop facilitation skills.
- Excellent spoken and written English, with the ability to communicate clearly across executive and delivery audiences.
- Based in Manila or willing to relocate, with availability for client-site engagement and travel within the Philippines.
What success looks like
Clients and teams share a clear product vision, implementation follows a realistic and prioritized roadmap, and delivered experiences achieve measurable adoption and business value.