Job Summary
The Senior Collaboration Engineer is responsible for the architecture, implementation, lifecycle management, and adoption of global cloud telephony and digital workplace communication solutions.
This professional will contribute to the modernization and consolidation of legacy communication systems, with a strong focus on Microsoft Teams Phone and Google Workspace / Google Voice environments.
The role requires solid expertise in cloud voice, call routing, number management, carrier connectivity, compliance, automation, troubleshooting, and collaboration platforms. The professional will also work closely with global teams, technology partners, and telecommunications providers to ensure reliable, secure, and compliant communication services.
Key Responsibilities
- Cloud Voice Architecture: Design, implement, and maintain enterprise voice solutions using Microsoft Teams Phone and Google Voice/Meet.
- Call Routing: Configure and optimize call flows, Cloud Call Queues, Auto Attendants, and voice application policies.
- Global Number Management: Manage phone number lifecycles, including number assignment, inventory, portability, and geographical/non-geographical numbers.
- Cloud Connectivity: Configure and optimize Calling Plans, Operator Connect, Direct Routing, and third-party SIP Link integrations.
- Compliance & Monitoring: Support compliance recording solutions such as ClarifyGo/SubphoriaAI and KPI/SLA monitoring through platforms such as Clobba Flex.
- Automation & Provisioning: Develop and maintain PowerShell-based automation for identity-driven provisioning, deprovisioning, and policy management across Microsoft, Google, and third-party voice platforms.
- User Adoption: Support user adoption by demonstrating platform capabilities, providing technical guidance, and contributing to training initiatives.
- Emergency Services Compliance: Support emergency calling solutions aligned with US regulations, including Ray Baum’s Act and Kari’s Law, as well as applicable PSAP/ECRC standards.
- Traffic Engineering: Support cloud network configurations and QoS policies to optimize real-time Teams and Google voice and media traffic.
- Advanced Troubleshooting: Lead Tier-3 troubleshooting activities involving SIP signaling, SIP ladder logs, cloud media traces, and packet analysis.
Hard Skills & Technical Competencies
Modern Telephony & Cloud Routing
- Strong knowledge of SIP signaling, SIP ladder logs, cloud media troubleshooting, and packet analysis.
- Experience with national and international numbering plans and number portability.
- Hands-on experience with Microsoft Teams Shared Calling, including implementation and configuration.
- Knowledge of emergency calling technologies, including E911, Ray Baum’s Act, Kari’s Law, emergency routing modes, PSAPs, ECRCs, and providers such as Intrado.
- Experience with cloud-based voice routing and telecommunications environments.
Microsoft Teams & Exchange
- Strong experience with Microsoft Teams Phone and Teams Voice.
- Experience configuring voice application policies, dialing rules, call routing, and licensing.
- Experience with Teams compliance recording solutions, including ClarifyGo/SubphoriaAI.
- Knowledge of Clobba Flex and call queue KPI/SLA management.
- Strong PowerShell skills for Teams and Exchange administration, automation, provisioning, and policy management.
Google Workspace
- Experience with Google Voice Enterprise and SIP Link trunking.
- Experience administering Google Workspace communication tools, including Google Meet and Google Chat.
- Knowledge of Google Admin Console and Cloud Identity.
- Familiarity with Google Workspace APIs for automated provisioning and voice workflows.
Soft Skills
- Communication: Strong communication skills for interaction with global teams, users, vendors, and telecommunications providers.
- Technical Leadership: Ability to work independently on complex technical initiatives, share knowledge with other engineers, and produce clear technical documentation.
- Problem Solving: Strong analytical and troubleshooting skills, with the ability to investigate complex voice and collaboration issues.
- Stakeholder Management: Ability to collaborate with internal teams and external technology and telecommunications partners.
- Cost Awareness: Ability to evaluate technical solutions considering operational and infrastructure costs.
Language & General Requirements
- English: Full professional fluency in written and spoken English is mandatory for daily interaction with global teams, vendors, and telecommunications providers.
- Education: Bachelor’s degree in Technology, Engineering, Telecommunications, Computer Science, or a related field.
- Experience: Previous experience working with enterprise cloud telephony, collaboration platforms, SIP, voice routing, and Microsoft Teams Phone.
Preferred Certifications
- Microsoft: MS-700 (Managing Microsoft Teams) and/or equivalent Microsoft Teams Voice experience.
- Google: Google Cloud Certified – Professional Google Workspace Administrator or equivalent experience.
- Equivalent hands-on experience and technical knowledge may be considered in place of certifications.
Additional Information
- Contract Type: PJ (Independent Contractor)
- Work Model: 100% Remote