Account Manager – Sales Operations (UK)
Purpose
Own the health and growth of an existing account portfolio while taking the operational load off senior account leads, freeing their time for client and advisory conversations. This role would suit a second/third jobber with enthusiasm and dynamism.
Key responsibilities:
- Deliver 25% YoY revenue growth across named accounts through account growth plans, a rolling 12-month forecast and at least two expansion plays per account each quarter
- Protect the base: track renewals 90 days out, flag flat or declining run-rate, and build three named relationships per account
- Run quarterly business reviews with a commercial ask in every session
- Prepare all client-facing material, circulate actions within 24 hours, and coordinate delivery, resourcing and finance on the lead's behalf
- Own proposal and SOW production, version control and internal review deadlines
- Research look-alike UK accounts (financial services, non-profit, utilities and energy, EdTech), build a specific reason to meet, and run multi-touch outreach to secure qualified senior appointments
- Plan and organise CIO events and round tables
- Maintain daily CRM discipline — every opportunity dated with a next step
Success measures:
+25% portfolio growth, 100% retention, sustained monthly appointment run-rate, 85%+ show-up rate.
You bring:
Commercial curiosity, research discipline, organisational rigour, confident senior stakeholder communication, comfort with offshore delivery, and working knowledge of modern data, AI-native development, ServiceNow, Salesforce, Dynamics 365, QA, CMS and managed services.