Overview
TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries.
Position: Intune MDM Specialist
Location: Bangalore/Hyderabad/Pune/Noida/Gurgaon/Chennai
Work Type: Hybrid
Job Type: Full Time
Job Description
- We are looking for an Associate SCCM/Intune Engineer to join the client's India EPM Delivery Centre.
- This role involves independently executing endpoint management tasks — software deployments, patch operations, device compliance, and Intune MDM management — for the client's global enterprise clients.
- The engineer will handle L1/L2 incidents, contribute to operational improvements, and develop depth across SCCM and Intune platforms within the client's managed services delivery model.
- The role operates within IST-based shift windows supporting international clients.
Key Responsibilities
- Software Deployment & Application Management
- Create and manage SCCM applications, packages, and deployment types for enterprise software distribution across global client endpoints.
- Configure and deploy Win32 apps, MSI packages, and Microsoft Store apps via Microsoft Intune.
- Manage deployment collections, targeting logic, and deployment scheduling in SCCM.
- Monitor deployment success rates and troubleshoot software installation failures at L1/L2 level.
- Assist with .intunewin packaging using the Microsoft Win32 Content Prep Tool.
- Support application lifecycle activities including supersedence, retirement, and version updates.
Patch Management
- Execute patch deployment operations including software update group creation, ADR configuration, and phased rollouts.
- Monitor Software Update Point (SUP) synchronization, WSUS catalog management, and patch compliance dashboards.
- Manage maintenance windows and patch deployment rings aligned with client change management processes.
- Troubleshoot patch installation failures and document root cause analysis for recurring issues.
- Support Intune Windows Update for Business (WUfB) policy configuration and deferral ring management.
Device Management & Compliance
- Manage device enrollment, compliance policies, and conditional access configurations in Microsoft Intune.
- Create and maintain configuration profiles for Windows endpoints including security baselines and settings catalog policies.
- Monitor device compliance dashboards and assist with remediation of non-compliant endpoints.
- Support Azure AD join, Hybrid Azure AD join, and co-management configuration activities.
Incident & Operations Management
- Handle L1/L2 endpoint incidents and service requests within defined SLA timeframes for global client accounts.
- Perform root cause analysis on recurring incidents and contribute to problem management activities.
- Escalate L3 issues to senior engineers with detailed troubleshooting documentation.
- Maintain and update operational runbooks, SOPs, and knowledge base articles.
- Participate in handover/takeover procedures during shift transitions for 24x7 delivery support.
Required Skills
- Microsoft SCCM/ConfigMgr — application deployment, collections, patch management, and console operations
- Microsoft Intune — device enrollment, compliance policies, configuration profiles, and app deployment
- Windows 10/11 endpoint configuration, troubleshooting, and management
- Azure Active Directory — device join types, user/group management, and conditional access basics
- PowerShell scripting for basic endpoint automation and reporting tasks
- ITSM tools — ServiceNow or equivalent for incident, change, and problem management
- Understanding of Windows Update, WSUS, and Software Update Point operations
- Good English communication skills for client-facing ticket updates and documentation
Preferred Qualifications
- Microsoft Certified: Modern Desktop Administrator Associate (MD-102)
- Experience with co-management scenarios and workload transition in SCCM/Intune
- Familiarity with Microsoft Endpoint Analytics and Intune reporting
- Prior experience in managed services or IT outsourcing delivery environment
Minimum Education
- Bachelor's degree (B.E./B.Tech/BCA/B.Sc. Computer Science or IT) or MCA from a recognised Indian university.
- Equivalent professional certifications and experience will be considered."
TekWissen® Group is an equal opportunity employer supporting workforce diversity