- ServiceNow Professional Services / Consulting experience
- Ability to travel
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making or problem-solving
- ServiceNow certifications in aligned workflow (CSA/CAD/CIS)
- Expertise in 1-2 ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership
- Creative with comfort running projects independently with experience working collaboratively, driving complex issues through analysis and resolution
- Guide customers through technical documentation and discussions, driving innovation for consistent delivery and in completing required documentation such as business requirement workbooks for technical aspects of the solution
- Translate requirements into technical specifications and user stories, aligning technical needs with business objectives.
- Provide oversight and unit testing of code developed by partner or customer employees
- Provide feedback to product development to improve the product based on experiences gained with customers
- Contribute to the preparation of client-facing and internal technology deliverables by executing stories, assisting in scoping deals and sharing customer successes.
- Contribute to weekly/bi-weekly status reports across engagements, providing clear visibility of utilisation, risks and actions
- Articulating AI system design, ethical implications and platform use cases clearly, guiding peers and stakeholders in responsible AI adoption.
- Act as a resource to customers by providing expertise on technical matters related to products and solutions.
- Provide ServiceNow workflow solutions with a technical architecture designed for long-term success, following ServiceNow technical standards and leading practices.
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Responsibility of / Expectations from the Role
1
Lead smaller projects and teams compared to Principal Technical Consultants, focusing on story execution, sharing customer successes and guiding customers on business value.
2
Design and deliver ServiceNow workflow solutions using best practices and domain expertise, designing business value and ensuring consistent product implementation across engagements integrating AI into work processes, decision-making and problem-solving for long term success
3
Conduct workshops, assess current-state processes, and define future-state technical solutions independently leveraging AI to optimize workflows, tailor customer solutions and inform strategic decisions.
4
Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
5
Identify product implementation opportunities, develop new offerings for the technical accelerator portfolio and support innovation for consistent delivery.
6
- Coach and mentor Technical Consultants and Associate Technical Consultants while driving solution quality, innovation and customer value realization.