JPC 6398
Job Title: Administrative Assistant (Wellbeing and Counselling Services)
Job Location: Abu Dhabi
Wellbeing & Counselling Services
- Provide administrative and operational support to the Wellbeing and Counselling Services team.
- Coordinate student counselling and wellbeing appointments.
- Manage bookings, confirmations, rescheduling, cancellations, and reminders.
- Maintain accurate appointment calendars and records.
- Respond to general student enquiries and direct students to the appropriate staff.
- Support counsellors with documentation and follow-up activities.
- Maintain student information with confidentiality and discretion.
Appointment Scheduling
- Manage daily counselling and wellbeing appointments.
- Coordinate schedules between students and counsellors.
- Maintain waiting lists and manage scheduling changes.
- Identify appointment conflicts and operational issues.
- Maintain accurate appointment and service records.
Workshops & Wellbeing Activities
- Assist with organising wellbeing workshops, awareness sessions, and campaigns.
- Coordinate venues, registrations, invitations, attendance lists, and event materials.
- Liaise with internal departments, speakers, counsellors, and external providers.
- Support promotion and communication of wellbeing activities.
- Collect feedback and maintain event records.
- Provide administrative support during events.
Student Communication & Support
- Respond to student enquiries professionally and promptly.
- Communicate information about counselling services and wellbeing programs.
- Promote student support resources and activities.
- Escalate urgent or sensitive concerns to the appropriate professional.
- Maintain a welcoming and student-friendly approach.