Job Description
About the Role
This role is a client-facing leadership position responsible for managing end-to-end project delivery while also acting as a Scrum Master for multiple Agile teams. The individual will be accountable for ensuring projects are delivered on time, within budget, and according to customer expectations.
Key Responsibilities:
- Drive end-to-end project management activities ensuring successful delivery within scope, timeline, and budget
- Owning the delivery end to end by exhibiting problem-solving skills
- Lead Agile ceremonies and act as Scrum Master for multiple cross-functional teams at the same time
- Owning the comprehensive Change management process at the customer side
- At the customer side, preparing & Managing project plans, sprint backlogs, and workflows
- Proactively suggesting improvements in the process and coming up with hard ($) savings/ soft savings (process improvements)
- Responding quickly to the customer ask
- Collaborate with Product Owners, Business Analysts, and stakeholders to define priorities and align project goals
- Lead and mentor Project Management and Scrum teams
- Provide regular project status updates, identify risks, and drive mitigation plans
- Build strong client relationships through effective communication and stakeholder management
Required Skills:
- Project Management experience along with hands-on Scrum Master experience
- Strong expertise in JIRA and Monday.com (preferably at the admin level too)
- Experience in managing large teams (including 3rd party vendors) and leading PM/SM functions
- Scrum certified (CSM/PSM)
- Must have handled US/UK customers
- Confident personality with exceptional verbal and written communication skills
- Excellent stakeholder management and client-facing communication skills
- Experience working directly with Product Owners and Business Analysts
- Ability to work with US stakeholders in overlapping time zones