Prior work with telecommunications suppliers on circuit deliveries
- Program, project and service management skills
- Excellent communication skills, both written and oral
- Working knowledge of link layer (LAN protocols), network (routing protocols), and transport layer protocols (TCP and UDP)
- Familiarity with network backbones, campus networks, and data center networks
- Familiarity with DSL, Cable, Wireless and Fiber optic connections and other related services.
- Self-motivated including the ability to work independently with initial direction.
- Effective working together and interpersonal skills.
- Ability to analyze complex issues and convey results in both verbal and written form.
- 8 or more years of Information Transport Systems experience
Roles & Responsibilities:
- Ability to work with multiple Internet service providers for network connectivity between campuses.
- Coordinate and facilitate operational and logistical support of transport (Circuit) related requests with and between multiple groups.
- Liaise with client's Supplier Management to track circuit orders through the ordering and provisioning process.
- Tracking of service request submissions and/or requests for information related to circuit orders.
- Research Network Service Requests for members of the Global Access Design team.
- Coordinate select level 2 & 3 break-fix activities with suppliers and Client partners related to circuits.
- Ability to work well on virtual teams across multiple time-zones.
- This position will require some after-hours work to support production-impacting maintenance activities.
- This position allows telecommuting. The selected candidate will be required to perform work onsite.
- Participate in the network transport ordering and provisioning process as a member of the network transport team
- Candidate to work with appropriate business partners to ensure network transport requirements are captured in network service requests.
- Candidate will manage requests through the lifecycle including requirements specification, order placement, test & turn-up, service review, and disconnection.
Required skills :
Needs PC with Basic tech back ground and circuit provisioning understanding