Senior HCM Integration Consultant | Hybrid | Hyderabad | Night Shift - US EST
In this role, you are part of a Global Services team. You will manage a portfolio of enterprise customer projects and programmes, helping customers integrate, implement, adopt, and realise measurable value from our solutions. This role requires a strong technical foundation, combined with business acumen, market awareness, AI-enabled thinking, and a clear focus on outcome-based delivery, customer satisfaction, time to value, and revenue impact.
You may be dedicated to strategic customers, overseeing the delivery of complex internal or partner-led integrations and transformation initiatives. You will provide technology design advice, strategic guidance, integration consistency, and value-focused consulting while working closely with Customer, Product, Implementation, Support, Sales, and Partner teams. You will bring an AI-aware mindset to improve delivery efficiency, insight generation, automation opportunities, and scalable knowledge reuse across customer engagements.
You are comfortable working in a fast-paced, agile, and commercially aware environment, managing multiple customers and priorities concurrently. You combine technical depth with consultative judgment, executive communication, product understanding, and a strong orientation toward measurable business outcomes rather than technical delivery alone.
In this role you Will
- Assess customer requirements, business objectives, adoption goals, and technical constraints to propose scalable solutions in collaboration with Sales, Account Management, Product, Customer Success, and Services teams
- Lead or oversee technical delivery across complex customer programmes while keeping focus on business outcomes, delivery quality, customer satisfaction, time to value, and measurable impact.
- Manage and own a mix of projects and programmes concurrently, prioritizing based on customer value, risk, revenue impact, and strategic importance. As a senior consultant, deliver more complex integration and transformation programmes within enterprise customer environments.
- Create thorough & detailed requirements documents and technical specifications for integration solutions, to provide to the customer (for approval) and engineering (for the development).
- Identify opportunities to use AI, automation, analytics, reusable assets, and delivery accelerators to improve productivity, consistency, quality, and customer outcomes across Services engagements.
- Understand your customers technical architecture and become an expert in their existing integrations to make meaningful recommendations and help solve technical challenges.
- Participate in meetings with customer leadership, reviewing integration statuses and driving thought leadership
- Provide integration subject matter expertise to the customer for specific questions or overall guidance and consulting
- Serve as the Support teams point of contact for integration issues to speed the resolution time
- Own/oversee all escalations for your customers
- Act as a bridge to Product Management for technical enhancement request discussions & prioritization
- Bring market, customer, and competitive insights back to Product and Services leadership to influence roadmap discussions, improve delivery offerings, and strengthen customer value propositions.
- Work in a very international environment and closely with at times offshore engineering teams, providing requirements in the development of integration solutions.
- Manage and expand relationships “high and wide” in customer organisations to expand the relationship footprint
- Collaborate with cross-functional teams to ensure excellent service delivery, high-quality deliverables, positive customer experience, value realisation, and strong referenceability.
- Participate in Partner oversight on specific projects to ensure alignment to best practices, as well as guide partners to ensure the best interest of the customer is being considered.
- Maintain product and technical certifications
- Support internal initiatives that improve Services productivity, operating model maturity, AI adoption, product readiness, customer value realisation, and revenue growth.
- Coach junior members of the team as well as other teams within the business
- Write detailed knowledge management articles to support new functionality and capability
- Actively seek opportunities to grow and develop the operational aspects of the role
- Become a trusted advisor - seeks to develop internal teams and other areas of the business through sharing of knowledge
You’ve got what it takes if you have...
- 8+ years relevant experience in the HCM space, with more than 5 years of technical consulting / project management experience working with enterprise customers (less experience considered if previous Cornerstone integration knowledge)
- Experience working in, or closely with, a product-based SaaS company Services function, with an understanding of how Professional Services contributes to adoption, expansion, retention, customer success, and revenue outcomes.
- Strong technical background, with experience identifying solutions that integrate Enterprise applications, SaaS or other complex services.
- Strong AI awareness and mindset, including the ability to identify practical AI, automation, analytics, and knowledge-management use cases that improve delivery efficiency, quality, scalability, and customer outcomes.
- Experience with software integrations and data migrations, preferably with Cornerstone products, as a consultant or project lead.
- Hands-on experience leading or supporting enterprise-scale migration programmes, including platform migrations, product-to-product transitions, data migration, integration migration, and customer environment readiness.
- Strong understanding of migration strategy, planning, discovery, data assessment, mapping, validation, cutover, hypercare, and post-migration stabilisation activities in complex customer environments.
- Ability to evaluate migration complexity, dependencies, risks, assumptions, technical constraints, and customer readiness, and convert these into practical delivery plans, mitigation actions, and stakeholder communications.
- Experience partnering with Product, Engineering, Services, Customer Success, Sales, Partners, and customer stakeholders to align migration execution with product capabilities, roadmap readiness, business priorities, time to value, and revenue impact.
- Proven ability to drive migration outcomes beyond technical completion, including adoption readiness, customer confidence, reduced disruption, accelerated value realisation, and successful transition to steady-state support.
- Proven experience defining, designing, delivering and configuring software interfaces between multiple systems (EDI)
- Proven experience in Business User Data (T&A / HCM / LMS). Ability to critically evaluate and analyse Data
- Experience in delivering strategic guidance in line with product release map, and driving customer system improvements
- Business and market knowledge with the ability to connect technical recommendations to customer priorities, product adoption, operational efficiency, time to value, and revenue impact.
- Experience in successfully managing customer escalations, or working collaboratively, supporting Partner (Supplier) Integrations with Cornerstone. Maturity of thinking when engaged in highly political or stressful situations
- Experience in process design, research and competitive analysis, package implementation, knowledge of multiple technologies and interactive design.
- Exceptionally strong leadership, interpersonal and communication skills to effectively manage customer project stakeholders and multidisciplinary teams.
- Outcome-oriented consulting mindset with proven ability to manage delivery trade-offs, influence stakeholders, drive decisions, and align execution to customer satisfaction, value realisation, and commercial objectives.
- Expertise in one or more industries, organisational structures, business process design techniques and development methodologies.
- Key skills and experiences would include, but not limited to, working with API/webservices, XML, SQL Server, data migrations and integrations.
- Thorough understanding of the project life cycle process to effectively manage through the complexities of the business solution.
- Must be comfortable working in a fast paced and highly agile environment, working with multiple customers on multiple projects concurrently.
- Empathy - being able to understand the customer through active listening and effective questioning
Note: This Role supports Free Transportation (Cabs - Pick & Drop)