About the Role
As Director of Learning & Performance, you will lead the design and evolution of a global Sales and Customer Success learning and performance curriculum that supports commercial growth. This role focuses on embedding learning into daily workflows, strengthening capability through structured journeys, and ensuring learning drives measurable performance outcomes. You will lead a specialist team and work closely with senior stakeholders to align learning priorities with business strategy.
Responsibilities
- Lead the Learning & Performance team to deliver a cohesive, high-impact commercial learning curriculum.
- Partner with Sales and Customer Success senior leaders to define strategy, priorities, and alignment with commercial objectives.
- Embed the Elsevier Approach to Challenger methodology to accelerate skill development and strengthen core sales competencies.
- Design structured learning journeys for new hires, experienced teams, and advanced sellers, including assessment and certification frameworks.
- Ensure learning drives sustained behaviour change by embedding desired behaviours into coaching and business-as-usual practices.
- Use data and insight to link learning initiatives to commercial outcomes and provide clear impact reporting to senior stakeholders.
- Own governance, prioritisation, and review cycles to ensure learning remains aligned with product, go-to-market, and market changes.
- Build strong cross-functional partnerships across Product, Marketing, Sales Operations, HR, and external providers.
Requirements
- Experience leading commercial, sales, or revenue enablement learning in a complex, global organisation.
- Strong curriculum design capability that integrates product knowledge, sales methodology, and performance coaching.
- Experience designing and managing assessment and certification programmes.
- Ability to influence and partner effectively with senior stakeholders across a matrix organisation.
- Experience owning and optimising modern learning technology and enablement ecosystems.
- Data-driven approach with the ability to translate insight into action and measurable outcomes.
- Comfortable balancing strong governance with agility and continuous improvement.
- Passion for improving performance through learning that delivers sustained business impact.