Company Description Uline is a North American distributor of shipping, industrial, and packaging materials, known for its extensive product catalog and focus on fast, reliable service. The company provides businesses with a wide range of supplies, from warehouse and safety products to office and janitorial items. Uline emphasizes a customer-centric culture, aiming to build long-term relationships through responsive support and accurate order fulfillment. Team members benefit from structured training, clear performance expectations, and opportunities to grow within a stable, expanding organization.
Role Description This full-time Account Manager role is a hybrid position based in South San Francisco, CA, with a mix of on-site work and some work-from-home flexibility. The Account Manager will manage a portfolio of business customers, serving as the primary point of contact for orders, product inquiries, and service needs.
Daily responsibilities include building relationships with existing accounts, identifying opportunities for additional product solutions, handling quotes, and coordinating with internal teams to ensure timely and accurate delivery.
The role involves monitoring account performance, resolving issues, and maintaining detailed records in CRM and other systems. The Account Manager will also support new customer onboarding, participate in sales and service meetings, and contribute to territory growth goals.
Qualifications
Bachelors Degree Required.
- Demonstrated experience in account management, customer service, or sales, preferably in B2B or distribution environments.
- Strong communication and interpersonal skills, with the ability to build rapport and maintain professional relationships across diverse customer organizations.
- Solid organizational and time-management abilities, including managing multiple accounts, prioritizing tasks, and meeting deadlines.
- Proficiency with office productivity tools and CRM systems, with an aptitude for learning new software and processes quickly.
- Analytical and problem-solving skills to interpret customer needs, resolve issues, and identify opportunities for account growth.
- Comfort working in a hybrid environment, with the ability to collaborate in person in Fremont, CA and operate independently from home when needed.
- Knowledge of distribution, logistics, or industrial/packaging products is beneficial but not required; willingness to learn product lines and industry trends is essential.