About the Role:
As a Customer Success Manager at Classcard, you'll play a pivotal role in ensuring our customers thrive using the platform. You'll be their guide, advocate, and trusted partner—focused on driving satisfaction, retention, and growth.
Job description
We’re looking to hire a Customer Success Manager for our team to enable customer success, maintain lasting relationships, and identify upselling opportunities for our accounts. The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. This is a customer-facing role, and apart from a fixed pay, it also pays out attractive performance-based incentives.
Responsibilities:
- Onboarding new customers and helping them set up their Classcard account
- Regularly checking in and engaging with customers to gather feedback and improve software usability
- Encouraging the use of advanced features, cross-selling, and upselling features
- Empathise with customers’ needs and offer solutions to fulfil their needs
- Find innovative ways to engage customers for relationship building and reduce churn
- Customer interactions are a part of your everyday life - You know how to identify the customers who need the most attention, and you build solid relationships with them
- Handle escalations and resolve client issues, ensuring quick and effective solutions.
- Maintain accurate records of client interactions, feedback, and account changes using CRM tools.
Qualifications:
- You have 1-2 years of experience in account management, preferably in SaaS or a technology company
- You understand technology systems and know how to navigate through them while also coaching and training your clients on them
- You enjoy interacting with people and are always up for new challenges
- You have excellent verbal and written communication skills
- You have worked with Excel and Google Sheets and understand the basics
- Detail-oriented and analytical
- Demonstrated ability to increase customer satisfaction
About Classcard:
Classcard is a robust student and class management platform trusted by over 3,250 class providers globally. It consolidates all the essential tools needed to start, run, and grow educational businesses—whether you're operating a sports academy, language school, yoga studio, or tutoring service.