Job Description:
Network Engineer / Network Lead (L2+ Managed Services)
Location
Malad / Goregaon, Mumbai
Experience Required
8+ Years
Immediate Joiners Only
Work Mode
Work From Office (5 Days a Week)
About the Role
We are seeking an experienced Network Engineer / Network Lead (L2+) to manage and support enterprise network infrastructure across multi-site environments. The role involves providing advanced network operations support, incident management, troubleshooting, monitoring, change implementation, stakeholder coordination, and governance activities for LAN, WAN, WLAN, Security, SD-WAN, and Cloud connectivity environments.
The ideal candidate should possess strong hands-on expertise in routing, switching, wireless, network security, enterprise troubleshooting, network monitoring, and ITSM-driven service delivery.
Key Responsibilities
Network Operations & Support
- Provide L2/L2+ operational support for Enterprise LAN, WAN, WLAN, Internet, VPN, Firewall, Proxy, Load Balancers, DNS/DHCP, Routing, Switching, and Remote Access environments.
- Manage network incidents from identification through resolution while ensuring SLA compliance.
- Act as an escalation point for Service Desk, NOC, and Operations teams.
- Perform advanced troubleshooting of:
- Routing and Switching issues
- Latency and Packet Loss issues
- Bandwidth congestion
- Link flapping
- Internet and WAN connectivity issues
- Wireless and VPN connectivity issues
Network Configuration & Administration
- Configure and troubleshoot:
- VLANs
- Trunking
- STP/RSTP
- EtherChannel
- Routing Protocols (OSPF, BGP)
- IP Addressing
- DHCP
- DNS
- NAT
- ACLs
- Support MPLS, SD-WAN, Leased Lines, Internet Circuits, Broadband, and Data Center connectivity.
Security & Firewall Management
- Manage and troubleshoot Firewall, VPN, and Security-related connectivity issues.
- Support Firewall rule implementation and validation.
- Troubleshoot:
- IPSec VPN
- SSL VPN
- NAT
- ACLs
- Access Control issues
- Ensure compliance with security policies and organizational standards.
Wireless Infrastructure Support
- Support enterprise Wireless LAN deployments and operations.
- Troubleshoot:
- Access Points
- Wireless Controllers
- WLAN Authentication
- Roaming Issues
- Coverage & Performance Issues
- Coordinate Wi-Fi deployment and site implementation activities.
Monitoring & Performance Management
- Monitor network health using enterprise monitoring tools.
- Analyze:
- Bandwidth utilization
- Interface performance
- Device health
- Availability metrics
- Capacity trends
- Proactively identify performance bottlenecks and recommend improvements.
Change & Incident Management
- Execute network changes following ITIL processes.
- Prepare:
- Method of Procedure (MOP)
- Risk Assessment
- Rollback Plans
- Validation Reports
- Participate in major incident management and post-incident reviews.
- Perform RCA (Root Cause Analysis) for recurring incidents.
Documentation & Governance
- Maintain:
- Network Diagrams
- IP Address Records
- Device Inventory
- SOPs
- Troubleshooting Guides
- Configuration Backups
- Prepare operational reports and management dashboards.
- Participate in service review and governance meetings.
Technical Requirements
Networking Technologies
- Strong understanding of:
- TCP/IP
- VLAN
- STP / RSTP
- OSPF
- BGP
- QoS
- DHCP
- DNS
- NAT
- ACL
- SNMP
- Syslog
- VPN Technologies
Routing & Switching
- Hands-on experience with enterprise routing and switching environments.
- Strong troubleshooting skills in LAN/WAN technologies.
Wireless Technologies
- Experience managing enterprise WLAN solutions.
- Understanding of wireless authentication and controller-based environments.
Security Technologies
- Experience with:
- Fortinet
- Palo Alto
- Check Point
- Cisco Security Solutions
- Zscaler
Monitoring & Management Tools
- Hands-on experience with:
- SolarWinds
- PRTG
- Zabbix
- Network Monitoring Platforms
- Configuration Backup Tools
Load Balancing & SD-WAN (Preferred)
- Experience with:
- F5 Load Balancers
- SD-WAN Solutions
- Cloud Connectivity
Required Skills
- Strong troubleshooting and analytical skills.
- Excellent incident and problem management capabilities.
- Experience in stakeholder and vendor coordination.
- Ability to work independently in high-pressure environments.
- Excellent communication and documentation skills.
- Knowledge of ITIL processes and service management best practices.
- Ability to handle multiple tasks and priorities simultaneously.
Preferred Experience
- Multi-site enterprise network support.
- Data Center and Cloud connectivity management.
- ISP and Carrier coordination.
- Network transformation and migration projects.
- Managed Services environment experience.
- Service Delivery and Operations Governance exposure.
Educational Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.
- Relevant certifications such as:
- CCNA / CCNP
- Fortinet NSE
- Palo Alto Certifications
- Aruba Certifications
- ITIL Foundation (Preferred)