Job Title
Senior Banking Operations Manager - Escheatment, Tax Reporting and Support Services
Location:
Phoenix, AZ
What You'll Do
The Senior Banking Operations Manager leads the Banking Operations Support team and is accountable for the accurate, timely, controlled, and compliant execution of informational tax processing, federal tax withholding and remittance, FATCA and non-resident alien operations, B Notices, tax-form corrections, inactive and dormant accounts, and enterprise unclaimed property activities. The role safeguards customer assets and supports regulatory compliance through clear ownership, effective controls, accurate reconciliations, independent review, current procedures, complete audit evidence, and trained staff.
This leader partners with Corporate Tax, Compliance, Operational Risk, Legal, Accounting, Technology, Data, Core Deposit Support, Lines of Business, auditors, regulators, and third-party vendors such as FIS, Sovos, and Deloitte. The manager balances daily production with fixed filing and remittance deadlines, audit and examination requests, vendor dependencies, process transformation, team capacity, and cross-training needs.
• Lead and develop a specialized BOS team; establish priorities, workload coverage, service expectations, cross-training, succession plans, and accountability for accuracy, timeliness, documentation, and recordkeeping.
• Provide operational oversight for informational tax reporting and related processes, including Forms 1099, 1042-S, 1042, 945, 945-A, 8966, and 5498, as applicable; maintain the annual tax calendar and ensure deadlines, owners, dependencies, approvals, corrections, and filing evidence are actively managed.
• Oversee federal and FATCA withholding monitoring, general ledger reconciliations, EFTPS remittances, monthly validation, year-end reporting support, discrepancy research, payment cutoffs, and preparer-reviewer evidence.
• Direct NRA and Form W-8 operations, including new-account reviews, recertification, documentation validation, U.S. indicia resolution, IBS tax-field maintenance, GIIN-related activities, and escalation of complex forms or interpretations to Corporate Tax.
• Lead the end-to-end B Notice and TIN compliance process, including CP2100/CP2100A receipt monitoring, controlled file preparation, customer notices, response deadlines, W-9 or IRS/SSA evidence, withholding changes, secondary review, and retention.
• Oversee tax-form corrections, pre-filing quality assurance, vendor and system output validation, IRS or state acceptance confirmation, reject resolution, root-cause analysis, and preventive process improvements.
• Lead the enterprise unclaimed property operating cycle, including data requests, NAUPA data-quality review, property analysis, due diligence, owner-contact removals, account reactivation or closure, funding, state totals, remittance, state reporting support, and final-package reconciliation.
• Manage the Sovos relationship and other tax or unclaimed property vendors; monitor schedules, data layouts, file-processing agreements, analysis results, due diligence proofs, filing deliverables, access, service issues, and escalation paths.
• Lead operational support for unclaimed property audits and regulatory examinations, including request tracking, historical filing reconstruction, data validation, evidence production, response quality review, issue remediation, and coordination with Legal, Tax, Risk, auditors, and vendors.
• Ensure first-line-of-defense controls, segregation of duties, reconciliations, approvals, access governance, records retention, procedure governance, business continuity, and audit readiness are maintained across assigned processes.
• Use operational metrics and data to monitor service levels, backlog, exceptions, first-pass quality, corrections, control completion, capacity, and risks; implement scalable workflow, reporting, automation, and process improvements without weakening required controls.
• Communicate material risks, missed or threatened deadlines, unresolved vendor or system issues, data limitations, and capacity constraints to senior leadership with clear options, owners, and recommended actions.
What You'll Need
- 7+ years of related experience in Banking Operations, Deposit Operations or similar field.
- Bachelor's degree or equivalent experience required.
- Previous leadership experience required; with proven success managing in a highly matrixed organization.
- Advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
- Advanced knowledge of applicable regulatory, risk and legal compliance obligations, rules and regulations, industry standards and practices.
- Advanced knowledge of informational tax reporting and withholding operations, including several of the following: Forms 1099, 1042-S, 1042, 945/945-A, 8966, 5498, FATCA, NRA accounts, Forms W-8/W-9, B Notices, TIN matching, EFTPS remittances, pre-filing validation, corrections, and filing acceptance or reject resolution.
- Advanced knowledge and experience in unclaimed property processing, IRS Tax Reporting & Withholding, Project and Audit Management.
- Advanced knowledge in designing, creating, and operational governance.
- Advanced speaking and writing communication skills with a proven ability to communicate effectively with executives and various stakeholders
- Travel less than 10%
Benefits You’ll Love
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
About The Company
Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [email protected] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
© Western Alliance Bancorporation