Director – Medical Information & Medical Affairs
Location: Pune, India
Employment Type: Full-Time | Direct Hire
Work Arrangement: Primarily Office-Based (Hybrid Flexibility)
About the Role
We are seeking an experienced Director – Medical Information to lead and oversee Medical Information Contact Center (MICC) operations in India. This is a leadership opportunity for a Medical Information professional with strong client management, people leadership, and pharmaceutical industry experience.
The position will manage multiple clients, projects, Associate Directors, and Project Managers while ensuring high-quality service delivery, operational excellence, and collaboration with global teams.
Key Responsibilities
- Lead and manage Medical Information Contact Center operations and service delivery.
- Manage, mentor, coach, and develop direct reports, including Associate Directors, Project Managers, and Medical Information teams.
- Oversee multiple client accounts, projects, KPIs, SLAs, and operational deliverables.
- Serve as a senior point of contact for clients and global stakeholders across India, the US, and Europe.
- Drive process improvements, quality management, workforce productivity, and operational efficiency.
- Support client implementation, ongoing account management, audits, and service reviews.
- Collaborate with cross-functional and global teams to streamline processes and identify digital and automation opportunities.
- Oversee training, talent development, recruitment, and career progression within the MICC function.
- Ensure compliance with Medical Information processes, adverse event reporting, product complaint handling, and applicable regulatory requirements.
- Support Statement of Work (SOW), invoicing, and client-related business management activities.
Requirements
- Advanced healthcare degree such as MPharm, BPharm, PharmD, MBBS, MD, PhD, or equivalent.
- 8+ years of experience in Medical Information and/or pharmaceutical industry operations, preferably with Medical Information Contact Center experience.
- Strong people management and leadership skills with experience managing large or multi-level teams.
- Proven client-facing and stakeholder management experience.
- Strong understanding of Medical Information industry best practices and US regulatory requirements related to medical information, adverse events, product complaints, and data privacy.
- Excellent project management, strategic thinking, communication, and problem-solving skills.
- Experience working in a global, matrixed environment with teams across different regions.
- Ability to work flexible hours to support India, US, and Europe business operations.
- Willingness to travel approximately 10–15% and meet India-based clients in person.
Preferred: Experience in workforce management, process improvement, digital initiatives, and Medical Information Contact Center leadership.
Note: A Pharmacist license is preferred, but an active license is not mandatory for this position.
Ideal Candidate Profile
We are looking for a respected Medical Information leader who is client-focused, collaborative, adaptable, and capable of managing complex global operations. Experience with Medical Information service providers or pharmaceutical organizations supporting MICC operations will be highly valuable.
Apply Now
Interested candidates with strong Medical Information leadership and pharmaceutical industry experience are encouraged to apply. The position is expected to be filled at the earliest.
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