Greetings:
Hi, this is Mounika with Flexton, I have an amazing opportunity with one of our best clients in the Bay Area! Please have a look at JD below and drop your resume to [email protected] or (408) 333-9240 if interested in applying!!
*****Only W2*****
Role: POS Systems Analyst
Location: Boston, Massachusetts
Must Haves
- Strong Experience working with Verifone payment terminals and tools, such as VHQ, a plus.
- Experience in Hospitality and Payment Domain.
- 3 years+ working experience supporting Payment hardware/software.
- Experience or some kind of familiarity with leveraging/managing AI tools. This role will heavily utilize AI tools like CoPilot.
Verifone experience, particularly VHQ tools/portal
Payment gateway experience such as Fiserv / FreedomPay
Restaurant technology experience ,POS/payment-terminal integration
In-store and mobile payment technologies
The person will:
- Manage payment-related vendors and partners.
- Participate in daily vendor meetings.
- Review and prioritize Jira/backlog tickets.
- Analyze payment incidents and support tickets.
- Download and review logs to identify the likely root cause.
- Coordinate with Verifone/Fiserv/vendor development and QA teams.
Nice To Have
- Technical knowledge of payment integration with POS and Web & Mobile solutions, Mobile and cloud-based technologies (eg, Azure).
- Familiarity with payment instruments such as credit/debit cards and their rules and regulations, as well as credit card tokenization processes.
Role Requirements/Descriptions:
- 3 years+ working experience supporting Payment hardware/software.
- 2 years+ working experience consulting with cross-functional teams.
- Strong analytical skills including root cause analysis, identifying trends, researching and analyzing data, drawing conclusions, resolving issues, interpreting and understanding policies/procedures/laws/regulations.
- Experience working and negotiating with payment processors, such as Fiserv a plus.
- Must have great (technical) problem-solving skills, ability to quickly adapt.
- Understand credit card tokenization processes required.
- Strong Experience working with Verifone payment terminals and tools, such as VHQ, a plus.
- This role may occasionally be responsible for assisting in configuring, deploying, supporting, and improving Payment solution and hardware for Dunkin and Baskin-Robbins brands.
- Assist with technical team documentation, ensuring processes and work arounds are updated and new solutions properly documented, and the knowledge base updated.
- Reviewing debug logs, datasets, and working with vendors to isolate root cause and address a fix as needed.
- Must have great (technical) problem-solving skills, ability to quickly adapt.
- Outstanding verbal, written, and interpersonal communication skills, including experience in communicating complex technical terms to non-technical audiences.
- Ability to quickly acknowledge and take ownership of an issue.
- Work as a liaison between technical and non-technical teams.
- Self-starter, ability to perceive and carry out next steps without direction.
- Experience with large scale implementation of applications, infrastructure or databases related to restaurant operations and associated technologies.
- The role may occasionally collaborate and partner with non-traditional business partners on experimental revenue growth.
- Partner with cross-functional teams to help ensure stability across the estate and support timely resolution of escalations especially during integration pilot phases.
- Plans effectively can adapt to priority changes.
- Respond promptly to others to ensure open and timely communication.
- Communicate all issues, status updates, action items, and risks to the management team.
- Support technical efforts with vendors and product teams to complete and enhance integration.
- Strong knowledge of application/integration testing, performance monitoring and testing strategies in order to effectively communicate with QA teams.
- Experience or familiarity with AI tools and emerging technologies is a plus, as it can support process improvements, troubleshooting efficiency, documentation, and overall operational effectiveness.
- Proven ownership, execution and delivery accountability experience leading highly visible enterprise and line-of-business programs.
- Track record of being client focused, with ability to interact with both internal and external clients seamlessly.
- Ability to handle multiple projects and assignments simultaneously in a complex and high-paced environment.
Thanks
Mounika Ravi
Sr. Technical Recruiter
Cell | (408) 333-9240
Email: [email protected]