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Vacancy Description
This role combines the official Esker Global Administrator responsibilities with full Application Management ownership, governance, service delivery oversight, vendor coordination, continuous improvement and business relationship management.
Role Purpose
Act as the single point of accountability for the Esker platform, ensuring operational stability, governance, support excellence, knowledge management, integration oversight and continuous improvement across the global organization.
Core Esker Administration Responsibilities
- User, group and profile administration
- TOR-related BAU maintenance activities
- Workflow and configuration management
- Reporting, dashboard and view administration
- Application monitoring, troubleshooting and operational support
- Management of administrative setup, tables and configurations
Application Ownership & Governance
- End-to-end application ownership and accountability
- Platform governance and service improvement planning
- Ownership of support model and operating procedures
- Define governance forums and stakeholder engagement processes
- Ensure compliance, audit readiness and documentation standards
Integration & E-Invoicing Management
- Maintain Integration Flow documentation
- Support E-Invoicing implementations with Esker and Integrations team
- Coordinate SAP S/4, SAP Ariba and Master Data related support activities
- Ensure integration continuity and operational readiness
- Coordinate troubleshooting across connected platforms
Incident, Problem & Escalation Management
- Coordinate incidents and major service disruptions
- Manage escalations between Key Users, Esker, AMS support, MDM and Ariba teams
- Lead root cause analysis activities
- Track corrective actions and service improvement initiatives
Stakeholder & Vendor Management
- Primary liaison between business users and Esker
- Coordinate activities with Finance, Process Owners, AMS, GITOPS and Local Administrators
- Manage Customer Success and Support relationships
- Drive communication across business and technology stakeholders
Customer Experience (CX) Responsibilities
- Act as liaison between user base and Customer Experience team
- Participate in design and testing of CX enhancements
- Coordinate deployment and adoption of new capabilities
- Sustain CX deliverables after closure of the CX service package
- Identify automation and user-experience improvement opportunities
Knowledge Management & Training
- Maintain knowledge articles, SOPs and support documentation
- Coordinate knowledge transfer activities
- Support user enablement and training
- Maintain Esker certification and product expertise
Service Performance & Continuous Improvement
- Monitor KPIs, service levels and operational performance
- Prepare service review reporting
- Identify trends and improvement opportunities
- Reduce dependency on external resources by building internal expertise
Apply directly through GloPros.