Job Summary
The Technical Customer Support I position focuses on resolving technical issues for customers via email, phone, or chat. This role prefers foundational technical knowledge, requires excellent communication skills, and a customer-first mindset to ensure satisfaction and build strong client relationships.
- ⭐Salary range: RM2,800 - RM3,250
- ⭐Hybrid working arrangement & 5 working days.
- Rotational 9 hours & 12 hours shift between Morning, Afternoon, and Night (Majorly Afternoon shift to support UK customers).
- ⭐Training will be provided.
Essential Responsibilities & Duties
- Resolves problems with customers via inbound telephone, email or chat sessions using technical product knowledge and interpersonal skills.
- Articulate technical issues in simple to understand terms to both management and customers.
- Fully documents customer interactions and issues in real-time in CRM systems.
- Escalate unresolved or complex issues to senior team members or specialized departments as necessary.
- Learn and adapt to new technologies, products, and platforms to effectively assist customers.
- Provide feedback on recurring customer issues to support team leaders in process improvement initiatives.
- Maintain a high level of professionalism in all customer interactions.
Key Qualifications & Skills
- ⭐Bachelor's degree in related field (Open to NON-TECHNICAL background applicants!).
- ⭐Fresh graduates are welcome to apply! (no prior working experience required) ⭐
- ⭐Basic experience with AI-driven tools, such as machine learning-based diagnostic systems, virtual assistants, or predictive maintenance solutions, to improve customer support operations.
- Nice-to-have: Basic understanding of hardware and software troubleshooting.
- Strong communication and active listening skills.
- Time management and organizational skills to handle multiple tasks simultaneously.
- Enthusiastic and proactive approach to learning new skills and technologies.