Hi,
Title :Senior Network, Firewall & Voice Infrastructure SME (ITAR)
Location : Cary, NC(Onsite)
Position Summary
Seeking an experienced Network, Firewall & Voice SME to support Benchmark's global enterprise network infrastructure, security platforms, SD-WAN environment, wireless infrastructure, and voice services. The role will be responsible for managing LAN/WAN connectivity, routing and switching, firewall administration, wireless platforms, SD-WAN solutions, network security, monitoring, and operational support for mission-critical systems supporting ITAR/CUI-regulated environments.
Key Responsibilities
- Administer, monitor, maintain, troubleshoot, and support global LAN, WAN, SD-WAN, wireless, firewall, and voice infrastructure.
- Manage Arista switching infrastructure, VLANs, routing, network segmentation, DMZ environments, and data center networking.
- Support Palo Alto firewalls, Panorama management, firewall policy administration, rule reviews, NAT, VPN connectivity, security controls, and firewall lifecycle management.
- Support VeloCloud SD-WAN environments, WAN optimization, branch connectivity, and site onboarding activities.
- Administer and support enterprise voice infrastructure, telephony systems, voice routing, call services, and operational support activities.
- Manage Extreme Wireless infrastructure, wireless controllers, SSIDs, RADIUS authentication, 802.1X security controls, and wireless access services.
- Perform network provisioning, configuration management, software upgrades, patching, hardware refreshes, and infrastructure modernization initiatives.
- Monitor infrastructure health, performance, availability, and capacity using SolarWinds and enterprise monitoring tools.
- Perform root cause analysis, troubleshooting, incident resolution, vendor coordination, problem management, and operational escalations.
- Support network security requirements, compliance initiatives, ITAR/CUI controls, and enterprise governance standards.
- Participate in on-call support rotation and provide Level 3 support for critical production incidents and outages.
- Develop and maintain network diagrams, operational procedures, runbooks, standards, SOPs, and technical documentation.
Mandatory Skills
- ITAR / Export Control Eligible (U.S. Person Required)
- Network Administration
- LAN / WAN Technologies
- Data Center Networking
- Arista Switch Administration
- Palo Alto Firewall Administration
- Panorama Management
- Firewall Policy Management
- VPN & NAT Technologies
- VeloCloud SD-WAN
- Voice Infrastructure / Telephony Support
- Extreme Wireless Networks
- Wireless Controllers
- 802.1X Authentication
- RADIUS Administration
- VLAN, Routing & Switching
- Network Monitoring (SolarWinds)
- Network Security
- Incident & Problem Management
- Production Support / On-Call Support
Preferred Experience
- 8+ years of Enterprise Network Administration experience.
- Experience supporting Palo Alto Firewall environments.
- Experience with SD-WAN technologies.
- Experience supporting enterprise voice environments.
- Experience managing global network infrastructure.
- Experience supporting regulated environments (ITAR/CUI).
- Strong troubleshooting, stakeholder management, and documentation skills.