Responsibilities
ServiceNow Functional Testing
— Analyze requirements and design functional test cases for ServiceNow modules (ITSM, ITOM, CSM, HRSD, CMDB, etc.)
— Execute manual and exploratory tests on ServiceNow forms, workflows, UI actions, Service Catalog items, and business rules
— Validate data migration, import sets, transforms, and data integrity
— Perform upgrade testing to ensure customizations continue to work post–ServiceNow upgrades
Automation & Test Framework
— Develop and maintain automated test scripts using ServiceNow Automated Test Framework (ATF) or equivalent tools (Selenium, TestNG & Playwright)
— Automate UI, API, and end-to-end business workflows on the ServiceNow platform
— Create reusable test libraries, fixtures, and accelerators for ATF and external test frameworks
— Integrate automated tests into CI/CD pipelines (e.g. Jenkins, Azure DevOps)
API & Integration Testing
• Design and execute REST/SOAP API test cases for ServiceNow integrations with external systems
• Validate API contracts, authentication, authorization, payloads, error handling, and performance
• Perform end-to-end integration testing across microservices, middleware, and third-party services
Performance, Security & Compliance
• Conduct performance testing on critical ServiceNow processes and pages using tools such as JMeter or LoadRunner
• Validate access controls, ACLs, encryption, and security configurations in line with corporate policies
• Participate in vulnerability scans and assist with remediation verification
Quality Engineering Practices
• Employ shift-left testing by engaging in requirement reviews, design discussions, and early defect prevention
• Define quality metrics and gates for each sprint or release
• Track and report testing progress, defects, risks, and coverage to stakeholders
• Contribute to continuous improvement of QE best practices, standards, and playbooks
Collaboration & Communication
• Work closely with Product Owners, ServiceNow Developers, Architects, and Business Analysts to clarify requirements and acceptance criteria
• Facilitate defect triage sessions and support root-cause analysis
• Mentor junior testers and share knowledge of ServiceNow testing techniques
• Ensure traceability between requirements, test cases, and defects
Qualifications
Experience
• 5–8 years in software testing, with at least 2 years focused on ServiceNow testing
• Proven track record testing ServiceNow implementations, custom apps, and upgrades
Technical Skills
• Strong expertise in ServiceNow Automated Test Framework (ATF)
• Hands-on experience with ServiceNow UI, workflows, form configurations, business rules, and client/server scripting (JavaScript)
• Proficient in REST/SOAP API testing (Postman, SoapUI, or similar)
• Familiarity with ServiceNow integrations (MID Server, IntegrationHub, web services)
• Experience with data migration tools and strategies (Import Sets, Transform Maps)
• Working knowledge of CI/CD tools (Jenkins, Azure DevOps) and version control (Git)
• Good understanding of Agile methodologies and DevOps practices
• Test management experience with tools such as Jira, TestRail, or Azure Test Plans
Preferred Skills
• ServiceNow certifications (CSA, CAD, CSDM, etc.)
• ISTQB or equivalent software testing certification
• Exposure to performance testing tools (JMeter, LoadRunner)
• Familiarity with ServiceNow Security Operations or Virtual Agent
• Basic scripting in PowerShell, Python, or TypeScript
Education / Professional qualifications
— Bachelor’s/ Master’s degree in an appropriate field from an accredited college/university.