Key Responsibilities:
PowerShell, Python, or Other Scripting: (Moved to First)
- Develop and maintain PowerShell, Python or other scripts for automation of administrative tasks.
- Implement scripts to streamline processes and improve efficiency.
- Ensure scripts are secure and comply with company policies.
Microsoft 365 Administration:
- Manage and maintain Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive.
- Configure and optimize Microsoft 365 applications to meet business needs.
- Monitor system performance and troubleshoot issues.
Microsoft Entra and Active Directory Management:
- Configure identity services to ensure secure operations.
- Manage user accounts, groups, and permissions.
- Work with the InfoSec and compliance teams to monitor security policies and ensure regulatory compliance.
- Integrate with other systems and automate tasks using PowerShell.
- Provide technical support and resolve issues.
Intune and Microsoft Defender:
- Administer and configure Intune for device management and policy enforcement.
- Implement and manage Microsoft Defender for endpoint protection and threat management.
- Ensure compliance with security policies and procedures.
Mac OS Management:
- Provide support for Mac OS users within the Microsoft 365 environment.
- Configure and manage Mac devices using Intune.
- Troubleshoot and resolve Mac-related issues in collaboration with the IT support team.
User Support and Training:
- Provide quality technical support services to end-users for Microsoft 365 and Mac-related issues.
- Conduct training sessions to educate users on best practices and new features.
- Create and maintain documentation for IT processes and procedures.
Qualifications:
- 7-12 Years of experience.
- Proven experience as a Microsoft 365 Engineer or similar role.
- Proficiency in Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive.
- Experience with Mac OS management and support.
- Familiarity with Intune MDM or similar solutions.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Proficiency in PowerShell scripting.
- Ability to work independently and as part of a team. Working hour: Flexibility to work in US time zones is required.
Preferred Skills and Experience:
- Experience with other scripting languages (PowerShell, Bash).
- Knowledge of networking fundamentals and security best practices.
- Ability to adapt and pivot for new technologies.
- SSO Integration.
- Defender portal knowledge.
- AWS Workspace operational support.