Company Description SysMap Solutions is a technology services company that has been delivering customized technological development solutions to its clients since 1997. The organization specializes in designing and implementing complex codes and systems that are carefully planned to meet specific customer needs. SysMap Solutions emphasizes deep technical expertise and a commitment to high-quality, reliable outcomes for every project. Clients rely on the company’s experience to ensure that the final solutions precisely address their business challenges. In the Age of Information, SysMap Solutions positions itself as a trusted partner that shares knowledge and supports intelligent decisions.
Role Description The VP of Customer Success is a full-time, hybrid role based in Miami, FL, with the flexibility to work from home part of the time. This role is responsible for leading the customer success organization, setting strategy, and ensuring that clients achieve measurable value from SysMap Solutions’ services. Day-to-day responsibilities include overseeing customer onboarding, driving customer satisfaction and retention initiatives, and partnering with account management and sales teams to expand relationships and identify growth opportunities. The VP of Customer Success will analyze customer experience data, develop improvement plans, and implement best practices for long-term client engagement. This role also involves mentoring and developing team members, aligning cross-functional stakeholders, and establishing processes that enhance the overall customer journey.
Qualifications
- Demonstrated ability to drive Customer Satisfaction and Customer Experience initiatives.
- Proven track record in Customer Retention and long-term relationship management.
- Experience in Account Management, including strategic planning and executive stakeholder engagement.
- Background in Sales collaboration to support upsell, cross-sell, and revenue growth through customer success strategies.
- Leadership experience in managing and scaling customer success or client services teams.
- Strong analytical skills for interpreting customer data and creating actionable insights.
- Excellent communication, presentation, and negotiation skills.
- Bachelor’s degree in Business, Technology, or a related field; advanced degree is a plus.
- Experience in technology or professional services environments is highly beneficial.