Role: Salesforce Loyalty Cloud BSA
Location: Anywhere USA (client is on EST)
The ideal candidate would bring strong Salesforce platform knowledge, particularly within loyalty-related solutions, excellent communication skills, critical thinking, and the ability to facilitate stakeholder discussions. The Delivery Manager emphasized that the role requires balancing technical understanding with the ability to guide conversations, ask thoughtful questions, and support solution design.
The project requires someone who can help design a solution that meets immediate business needs while remaining flexible enough to support future program expansion.
Interview Process:
• Technical Interview (60-90 mins)
• Project Interview (30 mins)
Role Overview
We are seeking a Salesforce Loyalty Business Solution Architect to lead end-to-end functional solution design for membership and loyalty capabilities on Salesforce for a large pharma client.
The project kicks off with a focused Proof of Concept (POC)—covering a single loyalty program, engagement-based tiers, and an agent view without integrations—before immediately transitioning into Minimum Viable Product (MVP) delivery, introducing integrations and scalability requirements. You will serve as a trusted advisor, translating business strategy into build-ready artifacts while ensuring the architecture remains scalable for future program evolution.
Key Responsibilities
• End-to-End Solution Design: Own functional architecture, data/process design, and dependency mapping for Salesforce membership/loyalty capabilities.
• Requirements Translation: Bridge business strategy and technical execution by producing build-ready specifications, acceptance criteria, test scenarios, and a well-structured backlog (epics, features, user stories).
• Scope Management: Ensure clean POC scoping while preparing robust artifacts and integration/data tracks for Release 1.
• Stakeholder Facilitation: Lead client workshops, facilitate decision-making, and clearly communicate complex concepts to both technical and non-technical stakeholders
Required:
• Salesforce Solution Design: Proven experience in end-to-end functional architecture within the Salesforce ecosystem.
• Loyalty Domain Expertise: Deep understanding of loyalty program mechanics (tiers, earning rules, benefits/entitlements, and exception handling).
• BSA & Delivery Skills: Strong requirements-to-configuration translation, backlog structuring, and dependency management.
• Communication & Leadership: Excellent verbal communication, facilitation skills, and confidence leading client discussions.
Nice to Have:
• Salesforce Loyalty Management: Hands-on experience with Salesforce Loyalty Cloud (preferred, though candidates with deep general loyalty domain knowledge and strong Salesforce experience will be considered).
• Healthcare / Ecosystem Context: Health Cloud background, consent/eligibility gating, and Experience Cloud / member portal understanding.